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Hybrid with 2 days per week in the office
Rentokil Initial is a FTSE100 organisation in the UK and we are one of the largest business services companies in the world including a number of global brands including Rentokil, Initial and Ambius. We have 10 businesses covering a range of business services from Pest Control, Washroom Hygiene, Specialist Cleaning, Interior Plants through to Property Preservation & Dental & Clinical Waste management. We have also recently been voted Glassdoor's Best Place to Work in 2020 Employees choice and we have been voted top rated workplace in 2019 by Indeed.
The Portal Administrator is a brand new role within our Dudley office and will be responsible for ensuring that customer portals are maintained and key customer SLA’s are met. This role will focus on compliance within the portals whilst also seeking revenue opportunities.
Duties and Responsibilities:
* Collation of service information required to keep portals updated
* Managing customer expectations on technicians' attendance
* Ensuring quotes are obtained and uploaded to the system
* Reviewing recommendations/visit reports to increase job revenue
* Dealing with customer and business queries
* Liaison with service technicians to ensure customer SLA’s are met
* Highlight and escalate process gaps and suggest solutions
* Manage daily workloads in relation to the SLA’s in place
* Maintain a high level of accuracy whilst meeting strict deadlines
* Develop good relationships with all business and external stakeholders
* Work with the business front line to improve the quality of information
* Be supportive and/or positive of colleagues accountable for delivering against own role description and team deliverables
* Participate in daily meetings and share ideas and issues
* Use experience to solve current problems
Requirements:
To be considered for the Portal Administrator role you will ideally have the following:
* Experience of using Microsoft Excel formulas
* Strong IT skills
* Good interpersonal and teamwork skills
* Professional and positive demeanor
* Ability to motivate self
* Show passion with a “can do” attitude
* Flexible working approach
* Knowledge of billing governance
* Financial accounting knowledge
* Customer service experience
* Experience handling difficult conversations
What we offer in return:
* A competitive salary package including bonus opportunities
* Salary grading system linked to performance for those colleagues who are keen to develop their career within our business
* Company pension
* RI Rewards - provides access to cashback and discounts from 3,000+ retailers
* Refer a Friend - to work for Rentokil Initial (and earn up to £1000)
* Long service recognition - which includes an extra five days of annual leave entitlement following the completion of five years of service
* Our Employee Assistance Programme (EAP) - which is FREE to access and available 24 hours a day, 7 days a week to you as well as your family and friends
Whilst our team come from a range of different backgrounds, we find most of our Administrators have previously worked as Payroll Specialists, Finance Administrators, Administrators, Customer Service Administrators, Payroll Assistants, or have administrative experience within a Finance Department.
Rentokil Initial is an equal opportunities employer and is committed to creating a diverse working environment. To find out how we process your data, view our careers privacy policy.
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