Organisation: Eastern Shires Purchasing Organisation (ESPO)
Work Location: Barnsdale Way, Grove Business Park, Enderby, Leicestershire, LE19 1ES
Salary: Grade 7 £25,998 - £27,273 per annum (pro-rata for part-time)
Working Hours: 37 hours per week
Contract Type: Permanent
Closing Date: 26th February 2025
Do you have a passion for delivering excellent customer experience? If so, you could be exactly what we are looking for.
We have an exciting opportunity to join ESPO's busy, fast-paced Customer Experience Team based in Leicester.
About the Role
Our Customer Experience Team is the first point of contact for our customers. The role involves dealing with a wide range of customer enquiries, including taking and entering new orders, general customer enquiries, and product and account advice.
You will liaise directly with our customers, internal teams, and third-party support partners to achieve the best outcome for our customers.
The role is both challenging and rewarding; we need people who can work at pace, make sound decisions, and work as part of a team.
You should have experience working in a customer service environment, be able to build rapport, accurately record information, and possess problem-solving abilities, with a genuine desire to help customers.
Great verbal and written communication skills are essential, as well as a positive, flexible, and resilient mindset, with the ability to work collaboratively with colleagues throughout our organisation.
About You
To apply for this post, you must have:
* Experience handling a high volume of customer enquiries by phone and email
* Experience working with customers in a contact centre or fast-paced customer service environment
* Excellent verbal and written communication skills
* The ability to take ownership and resolve enquiries for customers
* Excellent IT skills, including experience working with complex systems and databases to interrogate, record, and resolve customer enquiries
* The ability to accurately enter customer data
* Experience managing workload to achieve targets
We expect you to share our commitment to our values and will ask you to provide evidence of this during the interview process.
What we offer:
* Flexible working opportunities and access to an employee benefits portal with a car lease scheme.
* 25 days annual leave plus bank holidays (increasing to 30 days after 5 years of service), and a scheme to buy additional leave.
* Local Government Pension Scheme with a generous employer contribution.
* Opportunities for learning and development.
* Great office location next to Fosse Park, with free on-site parking and easy access to M1 and M69.
Interested in Flexible Working?
We are keen to support employees in balancing their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit individual circumstances while still meeting the needs of ESPO. If you would like to discuss possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, or home/remote working.
For more information or an informal discussion, please contact:
James Bagshaw - Customer Experience Manager
Telephone: 07551 645788
Email: j.bagshaw@espo.org
How to Apply
ESPO is an inclusive organisation committed to embedding and celebrating equality, diversity, and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our customers. We particularly welcome applicants from ethnically diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce that reflects the customers we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click 'Apply Now'. You will need to upload a supporting statement as part of your application that explains how you meet the criteria listed in the 'About You' section above. For more information, see the 'How to Apply' section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home.
By applying for this post, you agree to our Terms and Conditions.
#J-18808-Ljbffr