REPORTING TO:
Senior Program Manager
LOCATION:
Sittingbourne, Kent
DATE/REF:
December 2024
JOB PURPOSE
To plan, manage and monitor the inventory and processing of a range of projects for multiple accounts in conjunction with the Project Team and Account Manager.
KEY ACCOUNTABILITIES
The main duties and responsibilities of this role are as follows:
1. To manage and monitor all inventory requirements ensuring that inventory is available for customer call-offs, identifying any issues that would result in shortages and preparing action plans to resolve.
2. To prepare batch proposals for sending to the customer for commitment to produce inventory.
3. To plan, monitor and manage the production requirements needed for the projects, in-line with the customer confirmed commitment.
4. To create production orders on the system and schedule assembly, model shop production as needed for the projects.
5. To complete all production launch documents for the RTC Asia Production Management Team.
6. To set up Part Numbers, Bills of Materials and all associated sub-entities for Parts in the Company system.
7. To assist the estimating team in the preparation of production estimates when required, contacting suppliers to obtain the most cost-effective solutions and communicating the requirements of the given enquiry to the suppliers.
8. To prepare monthly inventory reports and monitor age of inventory, invoicing in line with the customer agreements for aged stock.
9. To pro-actively monitor progress of orders, identifying issues, changes, developments and potential problems.
10. To assist when required with the processing of sales quotes and sales orders through the system, including all delivery and export documents.
11. Communicate order requirements to the internal teams for timely completion of orders.
12. Attend customer meetings with the Account, Program and Project Managers.
13. To enter accurate information into the Company databases including Excel.
14. Liaising with customers, warehouse and suppliers regarding inbound delivery logistics.
15. Advise and respond effectively to any customer enquiries or requests.
16. In collaboration with the Account, Program and Project Managers, manage customer call-offs, including communicating with the customer.
17. Supporting the project management, product development, sales and marketing teams as required.
18. Support the preparation of the weekly highlight reports and other necessary reports on project/order status as requested by the Account, (Global) Program and Project Managers.
19. When required, support customer services with the preparation of the monthly KPI reports for all Sales Orders.
20. To assist in the answering of the incoming telephone calls received by the Company.
21. Undertake any other duties as assigned by your Line Manager.
SKILLS AND EXPERIENCE
1. Effective oral and written communication
2. Organisational skills
3. Time management
4. Computer literate with knowledge of Word, Excel and Project software
5. Business Management software
6. Eagerness to learn manufacturing and production techniques relevant to the industry.
7. Proactive decision maker
8. Team player, strong interpersonal skills, self-motivated and willing to travel.
9. Attention to detail
10. Self-starter and resourceful
PERSON SPECIFICATION
Project Coordinator Qualifications
Essential
* Excellent numeracy and literacy skills
Desirable
* Level 3 qualification/A Levels or experience to an equivalent level
Experience
Essential
* To have worked in an administrative role for a minimum of 4 years.
* Inventory management.
* To have dealt with inbound and outbound shipments from around the world.
* To have dealt with export and customs & excise documentation.
* To have worked with international warehouses.
Desirable
* To have industry experience.
* To have knowledge of production techniques.
Skills / Attributes
Essential
* Computer literate Microsoft
* Attention to detail
* Have used an ERP system
* Excellent time management and organisation skills with the ability to work with multiple projects whilst assisting others in your team simultaneously, whilst working to tight deadlines.
* Working without direct supervision and managing own workload.
* Eagerness to learn manufacturing and production techniques relevant to the industry.
Communication
Essential
* Be a forward thinker
* Experience of dealing with people at all levels
* Good verbal and written communication
* Problem solver, strategic thinker and planner
Additional
Essential
* Current driving licence.
* Must have the ability and willingness to travel both within the UK and Overseas as and when required.
* Have a valid passport.
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