Practice Manager - Esher & Teddington
Remuneration: £40,000 per year.
The Opportunity: We have an exciting opportunity for a Practice Manager to join our team at Medivet. This is a multi-site role based in Teddington with additional coverage of our practice in Esher.
As a Practice Manager, you will play a pivotal role in shaping the success and growth of the practice. You’ll take on key leadership responsibilities, overseeing day-to-day operations, team development, and overall management.
You will have the opportunity to make a positive impact on the lives of our patients, clients, and team members while ensuring a happy work environment and a healthy work-life balance for all staff.
If you are a dynamic leader with a passion for excellence in veterinary care and practice management, we would love to hear from you.
This role is flexible to accommodate both full and part-time hours.
Key Benefits:
* Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
* Life Assurance 3 x salary.
* Access to 24-hour counselling by phone or in person should you feel you need support.
* 5 weeks’ annual leave plus Bank Holidays rising to 6 with length of service.
* An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
* Interest free Season Ticket Loan.
* Cycle to Work scheme.
* Discounts on Medivet products and services.
Role Accountabilities:
Exceptional care is at the heart of everything we do at Medivet. In this role you will:
* Deliver exceptional client care, monitor client feedback and follow up on actions to improve the practice.
* Work closely with the Lead Vet and Regional Operations Director to maximise commercial performance with a focus on key performance indicators, including capacity and skills utilisation and managing costs.
* Observe the highest standards of regulatory, practice and operational compliance, conducting audits and sharing best practice within and across practices and the wider Medivet community.
* Manage the planning and execution of the practice rotas to ensure optimum service levels, maximising utilisation of clinical skills.
* Set the team up for success through effective recruitment and induction and ongoing communication and management, delivering colleague engagement and retention.
* Promote the practice externally through local community events and other avenues.
Your Skills and Experience:
* Knowledge and understanding of practice environments, ideally gained in a Veterinary, GP or Dental practice setting.
* An understanding and appreciation of exceptional care and how this improves the client experience.
* Understanding of the importance of regulation and of managing/monitoring effective processes for compliance.
* Experience in driving strong commercial performance through effective financial management, marketing activity and efficient ways of working.
* Experience of resource planning.
* Experienced in using coaching and influencing skills to get the best out of every colleague.
* Proficiency with computer systems, experience of using Microsoft Office.
* Good numeracy and analytical skills.
* Experience of managing and leading a team.
About Us:
Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team.
Why work here?
Medivet is a family of passionate, supportive and thoughtful veterinary professionals. We work as one team to support each other, grow the business, and make sure every pet receives the very best care.
Get In Touch:
Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
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