Our client, a very successful med-tech software device company, is looking for a detail-oriented, self-driven Technology Specialist / Field Service Engineer to join our Technology team in the UK.
Our client is a fast-growing medical technology company transforming the fields of hematology and cell morphology analysis. Their medical devices enable faster, earlier detection and diagnosis of blood-related diseases, so patients can start treatment sooner and have better outcomes. The company has a dedicated base of partners and clients worldwide with some of the leading global brand medical device companies, and exciting plans to expand to new markets.
As the Technology Specialist / Service Engineer you will provide remote and sometimes on-site support for clients, including mechanical and software troubleshooting, field installations and corrective maintenance.
The company offers excellent professional development opportunities, fully remote work and a competitive compensation and benefits package. Provide systems support for clients of all business units, including troubleshooting, diagnosing, resolving, and documenting issues. Handle customer technical support cases through phone, email, and chat submissions.
● Perform global field installations and repairs; monitor and schedule preventive maintenance on all direct customer devices; monitor upcoming installations
● Test software updates and conduct regression testing
● Manage department’s knowledge base and documentations interfacing with production, and coordinate continuing education with Technology Group
● Domestic and international travel (20-40%)
MUST: At least two years’ experience in a field engineer, customer engineer, technical support, help desk or customer service role
● MUST: 2+ years of experience with Linux OS
● Basic network concepts understood (DHCP, DNS, IPv4)
● MUST: Computer, electronics, and optics troubleshooting and repair
● ADV: Experience with SQL, Python, C or C++
● ADV: Experience with medical devices / robotics / semi-conductors