At Gillespie Recruitment we pride ourselves in helping you find the perfect role. Our client, the UK’s sole provider of an award-winning reading programme supporting schools, are looking to recruit a Customer Support Advisor. As the Customer Support Advisor, you will play a pivotal role in supporting schools get the best results by providing specialised training and support. The responsibilities include: • Training teachers and senior leaders to ensure a strong • Understanding of the programme’s pedagogy and reporting functionality. • Create reports for senior leaders that demonstrate the impact the software is having on students. • Proactively looking for opportunities to offer other solutions the company provides. • Develop a strong understanding of the company’s products, industry competition, and our position in the marketplace. • Collaborating with the sales, renewals, and marketing teams to meet company targets. About You Are you a motivated and enthusiastic Customer Support Advisor with a passion for education? If this sounds like you, we really want to hear from you. You will require to have the following skills: • 1 year experience in a similar role. • Excellent communication and customer service skills • Great IT skills including Microsoft Word, Excel, PowerPoint, and other statistical analysis software. • A creative mind and a willingness to learn. • The ability to prioritise the tasks that deliver your objectives. • Experience working in the education, or a relevant business sector If you are a driven and ambitious Customer Service Advisor looking for a new challenge, this could be the perfect role for you. Don’t miss out on this exciting opportunity to join a dynamic and forward-thinking company. Please get in touch