Aviation Recruitment experts Optime Group have an exciting opportunity to join our client at Stansted Airport as a Passenger Service Agent. You will be a friendly face that holiday makers can depend on at the first step of their holiday, working closely with our Airport Operations Team to support passengers and ensure they have a seamless airport experience.
Are you looking for a role that is genuinely rewarding and gives you the chance to make a real difference to peoples' lives? Are you always happy to help and passionate about customer service? If the answer is YES, then this could be the ideal role for you:
Start Date:
* June 2025
What’s on offer:
* Rate of Pay: £12.21 per hour – Increasing to £12.75 after 12 weeks
* Hours: 40 hours per week
* Shift pattern: 4 on 2 off
* Shifts: Earliest start is 4am so candidates must be able to get to work for 4am.
* Average of 8 hour shifts each day.
* Weekly pay (every Friday)
Key Duties:
* Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate.
* Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points.
* Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs.
* Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures.
* Assist passengers that are transferring flights
* Communicate to the control and supervisor team recording any additional passengers.
* During delays or disruption liaise with the control and supervisor team along with airline and handling agents to ensure that passengers are kept up to date.
* Use equipment safely and professionally.
* Provide manual lifting assistance as required.
* Record progress of the passenger using the Personal Digital Assistant issued.
* Be responsible for all Company equipment issued to you on a daily basis
* Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers).
* Provide legendary service to all passengers
* Wear uniform correctly
* Follow correct sign in/out process
* Carry out any reasonable task requested. This description is an outline of the role and it is expected that key task will vary with the demand of our client and operation base.
To be successful in the role, you will need:
* Great work ethic.
* Excellent communication skills.
* Strong Customer Service.
* Self-motivated and willing to work using own initiative.
* Full UK Driving licence (desirable).
* To multitask and remain calm under pressure.
* Previous airport experience is an advantage but not essential.
Shifts:
The Airport is operational 7 days per week and candidates will be working on a 4 on 2 off rolling rota and you will need to be fully flexible with the days and hours you can work. Please note, your shifts can start as early as 04:00am. This could be subject to change!
An example of the shift hours:
4 on 2 off rolling (Days):
* First Day: 4:00 to 14:00
* Second Day: 4:00 to 13:00
* Third Day: 5:00 to 13:00
* Fourth Day: 13:00 to 23:00
* OFF
* OFF
Requirements:
* Passport or Birth Certificate
* UK Settled Status (If applicable)
* Proof of National Insurance
* Proof of (current) Address
* 5 Year Address History
* 5 Year Work Reference History
* Successful candidates will be required to complete a basic DBS record check following interview in line with CAA requirements.
PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.
For an opportunity to join one of the largest operations in Gatwick Airport, please submit your CV to apply today!
Optime Group is acting as an Employment Business in relation to this vacancy.