Waiter Palm Court The Langham, London; Europe’s first Grand Hotel and Forbes 5 rated property, is currently recruiting for a Waiter to join our talented Palm Court team. We’re an equal opportunities employer, and we welcome and value applications from all communities. ABOUT THE ROLE As a Waiter, your main role will be to: ● welcome guests in a friendly and engaging manner ● demonstrate excellent knowledge of food and beverage menus to guests ● provide prompt, friendly and efficient service ● personalise and engage with guests at every opportunity ● maximise sales opportunities, upsell where appropriate ● create an emotional engagement with guests, thus creating exceptional memories ● be responsible for ensuring bills are dealt with accurately ● maximise service delivery opportunities ABOUT YOU ● excellent knowledge of food & beverage, in particular afternoon tea ● previous experience in a similar 5 environment ● flair, passion and a conscientious attitude ● confidence, professionalism and engaging personality ● ability to think outside of the box to surprise and delight our guests ● excellent attention to detail ● clear conversational English language, knowledge of foreign languages is beneficial YOUR BENEFITS Financial Wellbeing ● Paid Overtime ● Discretionary Service Charge ● 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service ● Access to Wagestream – a salary advance benefit ● Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels ● Discounted accommodation at The Langham, London for you and your family ● Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments ● Up to £750 Recommend a Friend referral bonus ● Seasonal Travelcard loan ● A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs ● Company pension plan ● Life insurance ● Discounts in various high street and online shops Mental Wellbeing ● Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values ● Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career ● 2 staff parties per year and several colleague social and community events ● Access to the Employee Assistance Programme by Hospitality Action (247) ● Access to Qualified Mental Health First Aiders on site ● Most Valued Colleague of the Month and Year Awards ● Long Service Awards Physical Wellbeing ● Free meals on duty in our Staff Restaurant ● Uniform supplied and laundered or if non-uniform colleague, a complimentary valet service of work attire provided ● Enhanced Sick Pay ● Eye test vouchers ● Cycle2Work scheme ● Subsidised regular Bac.