We are looking for a Travel Service Executive to undertake the operative function of handling & managing clients needs & providing them with the utmost service possible. The role will underpin the direct sales & customer service function by liaising with direct holidaymakers, business accounts, rental & property agents, & numerous airlines to keep consumer holiday packages as streamlined as possible. Client Details The client we are working with is a national travel & holiday maker specialising in tailor-made packages for a wide variety of clients within the UK. The brand is a prestigious outfit that specialises in the hand-making of executive & luxury holiday & travel packages to a number of new & seasonally repetitive customers. The business operates in a niche market but provides exclusive services to a strong consumer base at present & is looking at expansive opportunities to maximise their market. Description Key responsibilities will consist of: Work with the CRM Manager to plan, set up, schedule, and deploy one-time, recurring, and triggered email and SMS marketing campaigns Manage the monthly email marketing calendar to ensure timely execution Ensure all marketing campaigns align with the brand's tone of voice and guidelines Deliver flawless campaign execution by adhering to agreed processes and SLAs Use tools like Google Analytics to track email statistics, analyse campaign performance, and provide actionable insights for optimisation Monitor and compare campaign performance against targets, identify areas for improvement, and communicate findings to internal stakeholders Identify new target audiences for email campaigns to enhance engagement Act as a brand ambassador by providing professional, world-class customer service to new and existing Travel Clients Support in securing new bookings, including manual pricing Manage voluntary and involuntary changes to existing bookings Assist with booking cancellations and serve as the first point of contact for in-house system queries Provide administrative support as needed to ensure smooth operations across all responsibilities Profile The successful candidate will possess an ability in: Knowledge of the travel industry or experience working within holiday making is advantagous Experience in email and SMS marketing, including campaign planning, execution, and performance analysis Proficiency in using CRM and marketing automation platforms Strong understanding of email marketing metrics, reporting tools like Google Analytics, and data-driven decision-making Ability to analyse campaign performance, provide insights, and suggest improvements Excellent attention to detail and ability to deliver flawless campaign execution within agreed processes and SLAs Strong organisational and time management skills to handle multiple tasks and meet deadlines Experience in customer service, with the ability to provide professional and world-class support to clients Job Offer Competitive salary annual bonus Flexible hybrid working Career development opportunities 25 days holiday (increasing to 28 after 5 years) Enhanced Maternity/Paternity pay 1 paid charity day Private Medical Insurance or Healthcare Cash Plan Pension scheme 3x salary death in service benefit Reimbursed travel incentives seasonally Company events and incentives Free breakfast and beverages