Job Details:
Salary range: GBP 76,554 to GBP 85,413 per annum
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP
Hours per week: 36
Contract type: Permanent
Closing date: 7 April 2025
About Us:
THE EXTRAORDINARY STORY OF KATE'S PASSION FOR NUMBERS AND PEOPLE
Housing in Westminster City Council is a world of extraordinary stories. Where dedicated and compassionate professionals bring everything to their work.
Take Kate, an absolute wizard at managing housing asset data for our annual GBP 50m capital programme. Kate's an inspiration to her team. Now a senior manager, she first joined as a college leaver in finance. Through Westminster's encouragement, as well as her own hard work and determination, she's gained professional qualifications and taken on a series of increasingly stretching roles.
Today, we depend on Kate's analytical powers to keep track of the condition of over 21,000 of our tenanted and leasehold homes : from roofs and windows to kitchens and bathrooms. Kate's committed to achieving the Decent Homes Standard for all our tenants and a high standard for all our leaseholders. Her passion is numbers but, because she grew up in social housing, she also understands the human stories behind the data.
More than that she understands the disruption renewal work entails. So when an elderly resident's family mentioned that their mother needed not just a new kitchen, but adaptations to her bathroom, Kate got right on to it. She co:ordinated with colleagues to assess the resident's disability needs.
Kate's worked hard to ensure our routine external and internal stock condition surveys pick up on repairs and health and safety issues at the same time. And, by recognising patterns in the data that's gathered, she makes a vital contribution to forward planning for large:scale capital renewal works.
The Role:
As our Head of Property Maintenance Improvement within our high:profile Housing Services, you can make your own powerful contribution by helping us deliver an even better repair and minor works service to our residents, ensuring that their homes are being well:maintained.
Working in our fast:paced environment in which no two days are ever the same, you will guide a multi:disciplinary team of people who are determined to make a difference to our community. With a focus on delivering a great customer experience to every resident, you will strive to improve and develop our repairs and repair:related service (which also includes complaints and disrepairs), so that around 21,000 mixed:tenure properties are benefitting from an effective service. Seeing to it that repairs are carried out quickly and to the highest standards, you will have a laser focus on achieving value for money, so you will also have tight control of a large budget (with contracts valued at around GBP 8million).
Working closely with residents and resident groups to understand their priorities and tailor the service according to their input, you will see to it that any learnings from resident data and feedback are translated into achievable actions and programmes of work. Collaborating with Surveyors and Contractors to identify opportunities for improvement, we will expect you to drive new ways of working, and champion an accountable culture in which everyone takes responsibility for their part in raising standards. You will also define strategic and operational partnerships, so there is immense scope to explore innovative approaches that will make a significant impact on the quality of our residents' homes.
Please note that we reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants, so please do Apply below now your earliest convenience if you would like to be considered for this career:defining role.
Please refer to the
Job Description for more information.
About You:
The successful delivery of our repairs