Assistant Product Manager
Apply locations Leeds Wellington Place
Time Type: Full time
Posted On: Posted 3 Days Ago
End Date: January 17, 2025 (11 days left to apply)
Job Requisition ID: 126517
Salary Range: £38,295 - £42,550
Flexible Working Options: Job Share
Job Description Summary
Assists in the development, coordination and monitoring of products/channels. Interprets complex processes and analysis, anticipating stakeholder needs.
About This Opportunity
Join our General Insurance Claims Feature Team, a group of experts who craft and deliver experiences for nearly 2m home insurance customers through various channels. As an Assistant Product Manager, you'll collaborate with feature teams to find opportunities, drive change, and ensure safe and compliant delivery. This rewarding opportunity allows you to see the full change life cycle from idea to a feature in production, delivering business value for General Insurance.
Day to Day Responsibilities
* Directly shaping features, writing user-stories and leading the delivery of changes to the General Insurance Claims journeys ensuring the changes deliver business value.
* Supporting the wider feature team and General Insurance stakeholders to ensure that the journeys we deliver are unlocking value to ensure a joined-up customer experience.
* Ensure we’re putting the customer at the centre of everything we do and that our journeys are well-controlled and deliver great outcomes.
* Analysing a growing flow of data and working with the business teams to proactively seek opportunities to improve customer and colleague experience.
What You’ll Need
We’ll be looking for a candidate with experience in:
* Crafting and optimising customer and/or colleague journeys, or other digital products.
* Working collaboratively across teams to ensure effective controls are in place which deliver great customer outcomes.
* Analysing data and identifying journey improvement opportunities and solve complex problems.
* Influencing others through excellent written and verbal communication to share ideas, proposals and issues to a range of senior colleagues.
* Working on a variety of competing priorities day to day.
* Experience in general insurance would be really useful but not essential.
* Progressing change governance deliverables, so experience of this could be advantageous.
About Working for Us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%.
* An annual bonus award, subject to Group performance.
* Share schemes including free shares.
* Benefits you can adapt to your lifestyle, such as discounted shopping.
* 28 days’ holiday, with bank holidays on top.
* A range of wellbeing initiatives and generous parental leave policies.
Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more!
About Us
For over 320 years we’ve been making a difference to the lives of customers, businesses and communities. With us, you’ll be helping Britain prosper.
You’ll be part of an ever-changing industry, playing a key role in shaping the financial services of the future whilst supporting our customers’ changing needs.
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