Sales Advisor - Heathrow T2 - Full Time WHO WE ARE QUINTESSENTIALLY BRITISH; DISTINCTLY GLOBAL. At Ted Baker, we know what it means to be a truly forward-thinking designer brand. From the iconic props in our shops, to the delightful details and thoughtful touches which set us apart from the crowd. These are the qualities we see brought to life in our People. We look for thoughtful, motivated team members - who know that ambition and authenticity go hand in hand. Driven by their curiosity and boundless creativity, our People are subject matter experts who fortify their team and strive to achieve new levels of success for the Ted Baker label. THE ROLE The role of the Sales Advisor is to support an environment of genuine customer connection looking to maximise sales, through a high level of service and always strives to go the extra mile. Be a proud and passionate ambassador of Ted, who understands and promotes the company “Mission Statement” and “Strategy”. MAIN RESPONSIBILITIES People • A high level of team participation, working with integrity and respect for others• Actively drive and document your own learning to contribute to the success of the team and location• Be adaptable and flexible to the needs of the business in support of the team and the location• Collaborates with the teams in all meetings and briefings• Supports new hires within the team through friendly mentorship• Display a dedicated approach to self-awareness and self-development• Understand the core values and culture of Ted and reflect these in all efforts Product • Use all available tools and information to keep up to date on current product and increase awareness of the product in terms of Called, Colour, Composition, Cost, Care, Cut (The 6 C’s.)• Follow merchandising guidelines, replenishment method and housekeeping standards to ensure that Ted is represented at the highest level• Demonstrate a keen personal interest in Ted and supports brand messaging Commercial • Demonstrate all requirements of Ted’s School of Excellence• Delivering Greet, Observe, Talk, Fit, Assist, Thank (GOTFAT) with enthusiasm and consistency, understanding the impact of actions on the customer experience and sales• Have a good understanding the variety of customer profiles and use of sales techniques in order to build loyal customer relationships both online and offline• Actively seeking knowledge and taking personal ownership of achieving and exceeding location KPI’s and supporting all brand promotions and campaigns• Be proactive in the capture of customer data at PoS – where relevant – and understand how this actively informs customer relationship management• Keep yourself and customers up to date on and take an active interest in sharing Ted’s social media activity• Proudly support the integration of new technology in to our customer service proposition• Deliver a warm and memorable customer service experience Operations • Follow Company policies and procedures with an ability to work unsupervised• Adhere to all Company health and safety procedures. Use equipment properly and report any potentially unsafe conditions to management• Adhere to all loss prevention measures and protect the assets of the Company by reporting any misuse or theft of Company property to management. OUR VALUES AUTHENTICWe have the freedom to be our ‘best self’, being true to ourselves and others KINDWe try to do the right thing: for each other, our communities, our planet and for Ted CURIOUSWe are hungry to explore, innovate and think differently COURAGEOUSWe have the confidence to be brave, have fun and discover the unexpected INCLUSIVEWe embrace and respect individuality and celebrate difference & diversity BENEFITS At Ted we offer a range of benefits so you can enjoy wearing Ted, look after your health and share in the success of your store location. We’ll provide you with access to our generous KitTED benefit from day 1 which gives you 70% off Ted kit so you can look great from the start, Ted to Toe! Once you have completed your settling in period we’ll also give you £400 of free Ted kit and a generous 40% off Ted for your friends and family. We have a generous bonus scheme which rewards the whole store team monthly for the achievement of sales targets which pays up to 15% of monthly salary To keep you well you can join our healthcare cash plan which provides cash back towards everyday dental, optical and healthcare costs, access to an online doctor and access to health helplines. You also have access to Aviva’s wellbeing app to track your fitness goals and assistance from the Retail Trust if you need a little help with life’s ups and downs. For your longer-term financial wellbeing we’ll pay into a pension scheme for you with Aviva, helping you save for the long term. Ted Baker is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a balanced, inclusive workforce. We do not tolerate any harassment or discrimination towards any of our candidates or employees. We are proud to be an equal opportunities employer