2nd Line Engineer
3 month initial contract
£300 - £325 p/d (inside IR35)
Full time onsite in London
The IT department within a leading construction engineering business is seeking a highly proactive and analytical service desk engineer for an initial 3 month contract.
Responsibilities:
1. Logging of tickets and managing through to resolution (both hardware and software).
2. Installation and configuration of new hardware, software, and services.
Requirements:
You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.
Experience supporting the following:
* Windows OS Support (Windows 10)
* Active Directory and Office 365 Admin
* Microsoft Teams
* Supporting anti-virus products (not Crowdstrike in this case)
* Ideally an understanding of web gateway filtering.
* An understanding of networking concepts including support of VPNs.
* Experience working on a service desk / management and prioritization of ticket queues. Experience working with ServiceNow would be beneficial although is not a requirement.
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