Atherton, CA Full-time; Hourly position. Flexible schedule. On-call as needed. COMPENSATION: $95,000 - $144,000/year, DOE & Negotiable Discretionary Bonus (Up to 20%) Health Insurance Paid Vacation, Sick days Paid rest & meal breaks Regular reviews & advancement opportunities ABOUT US: Excellence Services LLC is a professional private-owned company that provides luxury service for one HNW family exclusively. We help our client enjoy their life and encourage employee success. SUMMARY: We are seeking a responsible Family Assistant whose primary responsibilities will include (but are not limited to) family management, property management, childcare, and personal event service. An ideal candidate should be forward-thinking, have great attention to detail, have the ability to work under pressure, have a flexible schedule, and be willing to wear multiple hats. It is essential to be quick-thinking to prevent or solve any issues that may arise. PRIMARY DUTIES: Personal/Household Assistant: Manage Family’s personal calendar to ensure Principal’s are up to date with high priority events. - Birthday’s, weddings, medical appointments, etc. Answer and make phone calls on behalf of the family: Schedule/cancel personal appointments, create travel itineraries, and prepare logistic documents. Accompany family to trips, outside events, activities, and appointments. Assist the Estate Manager to be his "eyes and ears". The candidate will be asked to assist with research, and troubleshoot issues when necessary. Maintain an approved product list for home and personal items, including sourcing information. - Keep an inventory of personal items for principals, and restock as needed. Manage PAR lists. Monthly/weekly purchase order submission, get approval, place orders, and track delivery status. Shop for household items as needed, prepare and submit expense reports, oversee onsite vendors as needed. Update and maintain Google Contacts. Ensure information is synced to phones. Purchase gifts, develop and maintain gift tracker, and review and audit receipts. Good organizational skills to maintain closet systems, and toiletries. Manage seasonal wardrobes and clothing size rotations. Provide driving services to the Principals and their family as needed. Nanny: Work closely with the children's parents to aid and assist with childcare whenever necessary. Carefully research and propose age appropriate local activities and resources, register attendance, and accompany children to activities. Able to transport children to and from play dates, outings, classes, etc. Assist children with homework and school projects in an interesting, engaging manner. Liaise with children’s schools, track and report to parents on school progress. Develop children’s independence; help them be self-motivated, and guide them on etiquette and manners. Develop and implement a sanitation schedule of toys, surfaces, handles, etc. Engage activities at home, scheduled outings, themed weekends, etc. Ensure children’s timetable is adequate and allows for the day to run smoothly. Able to prepare fresh and healthy snacks. Work with the Chef to develop child-friendly menus. Cook breakfast and meals for children and the family as needed. Light chores. REQUIREMENTS: Have at least 3 years of management experience. Have experience managing 3 subordinates. Bachelor’s degree or above. Flexible schedule with weekend and holiday availability. Proven experience working as a personal assistant is required. Experienced working with preschool and school-aged children is preferred. Experienced with 2 children in a private home domestic setting is preferred. Must be able to build a positive rapport with children. Intuitive to the needs of the children. Willing to travel with family both internationally and domestically. Highly organized, detailed oriented, proactive, excellent time management skills, and service-minded. Attentive to Principals' preferences and style. Can take direction and accept feedback. Well-groomed, professional, active, fit, and non-smoker. Reliable and punctual. Long-term intent only. Excellent communication skills and ability to multitask. Creative, energetic, positive, happy, compassionate, and calm under pressure. Resourceful and takes initiative to follow through and complete tasks timely. Willing to assist with the day-to-day functioning of a busy family and household. Ready for pre-employment health screenings, including physical, psychological exams, and drug tests; annual flu vaccination required. Annual flu shot required. OUR CORE VALUES: Principals’ First : Always put our principals’ needs and interests first. Learn from mistakes : Admit mistakes upfront. Learns and grows from mistakes. Conscientious : Attention to detail. Finishes duties mindfully, effectively, and promptly. Dedication : Shows a deep commitment to the role and the company. Accountable : Takes ownership of tasks and completes thorough due diligence. Independent : Thinks and acts independently. Able to be self-taught and keep improving. Resilience : Never complains or shies away from work. Welcome feedback and can thrive under pressure. zr