Contents Location About the job Benefits Things you need to know Apply and further information Location Harlow About the job Job summary We are looking for a Business Support Officer to primarily support the East of England Health Protection Acute Response function. The role will be varied, with a high proportion committed to covering data entry, data acquisition and reporting, and general administrative tasks. The successful candidate will maintain effective working relationships with a variety of stakeholders both internal and external to work flexibly as part of a multi-disciplinary team. As part of the Health Protection Operations function, the post holder will take an active role in providing support to the acute response on a daily basis where duties will include call handling, processing of laboratory reports, notifications of infectious diseases. They will also be expected to support meetings including minute taking, recording of action points, and contributing to maintenance of various trackers. The post holder will also have some line management responsibility. Due to the nature of the role, the successful candidate is expected to work from the office for 100% of their contractual hours while training. On completion of training, the successful candidate can make use of UKHSAs hybrid working arrangement which is a minimum office attendance of 60% of contractual hours per week. Hybrid working is not a contractual obligation and time working away from the office is subject to business need and line manager approval. Job description Provide comprehensive administrative support to teams across the Region including call handling, data processing, and data entry. Lead and act as a central coordinating point of contact for a range of business administration activities. This will include delegated lead responsibility for certain corporate function processes. Communicate and engage effectively with a range of people, including internal and external staff and stakeholders. Support the development of systems and procedures where necessary to ensure efficiency, quality and cost effectiveness across the business support and administration function. Participate in relevant internal working groups/projects, services and initiatives across the organisation. Carry out timely and accurate information analysis and reporting on agreed areas of their working area and present findings in an agreed manner. Contribute to effective information management and assist with the dissemination and/or collation of information/returns, in a timely manner. Responsible for organising and controlling own workload ensuring deadlines are observed and duties performed efficiently. Provide cover as directed by line manager for other members of the team in their absence and assist with their workloads as necessary. Undertake project support tasks which will involve meeting tight deadlines and may include using digital tools. For a full list of the main duties and responsibilities of the role, please refer to the attached Job Description. Person specification Essential criteria - you will be assessed on the below (7) essential criteria, which have been selected from the Job Description Significant administrative/secretarial experience including developing, implementing, and maintaining office systems and handling sensitive information. Experience in using Microsoft Office software i.e., Word, Outlook, Excel, PowerPoint or equivalent Experience of organising meetings and producing supporting paperwork, including agendas, and taking minutes/action notes. Ability to communicate clearly and concisely both orally and in writing. Take time to consider the best communication channel to use for the audience, including making the best of digital resources and considering value for money. Ability to follow relevant policies, procedures, and legislation to complete your work. Ability to work without supervision working to tight and often changing timescales. Ability to work well as part of a team and strive to ensure the team pulls together and is effective. Benefits Alongside your salary of £29,109, UK Health Security Agency contributes £8,432 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Things you need to know Selection process details This vacancy will be assessed using a competency-based framework which will assess your Qualifications, knowledge and experience and / or skills and abilities outlined in the essential criteria. Stage 1: Application & Sift Competency-based assessment You will be required to complete an application form. You will be assessed on the above listed 7 essential criteria, and this will be in the form of a: Application form (Employer/ Activity history section on the application) 750 word Statement of Suitability. This should outline how your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria. The Application form and Statement of Suitability will be marked together. Shortlisting: In the event of a large number of applications we will shortlist on the below essential criteria in the below order (1. being the lead): Significant administrative experience including developing, implementing, and maintaining office systems and handling sensitive information. Ability to communicate clearly and concisely both orally and in writing. Take time to consider the best communication channel to use for the audience, including making the best of digital resources and considering value for money. Ability to work well as part of a team and strive to ensure the team pulls together and is effective. Ability to follow relevant policies, procedures, and legislation to complete your work. If you are successful at this stage, you will progress to interview and assessment Please do not exceed 750 words. We will not consider any words over and above this number. Feedback will not be provided at this stage. Stage 2: Interview (competency based) You will be invited to a (single) face to face interview at the Harlow office. Knowledge, experience, skills & abilities will be tested at interview Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Location: This role is based at Nexus Harlow, CM17 9TX. Please note hybrid working is not available will be applicable after training has been completed. Eligibility Criteria Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants). Reasonable Adjustments The Civil Service is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, we will consider any reasonable adjustments that could help you. An adjustment is a change to the recruitment process or an adjustment at work. This is separate to the Disability Confident Scheme. If you need an adjustment to be made at any point during the recruitment process you should: Contact the recruitment team in confidence as soon as possible to discuss your needs. You can find out more information about reasonable adjustments across the Civil Service here: https://www.civil-service-careers.gov.uk/reasonable-adjustments/ Security Clearance Level Requirement Successful candidates must pass a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard. International Police check: If you have spent more than 6 months abroad over the last 3 years you may need an International Police Check. This would not necessarily have to be in a single block, and it could be time accrued over that period. Artificial Intelligence (AI) Your application may be rejected and/or you may be subject to disciplinary action if evidence of plagiarism is detected. Examples of plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence (AI), as your own. Careers website: Please visit our careers site for more information https://gov.uk/ukhsa/careers Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Gurkamal Bhambra Email : Recruitmentukhsa.gov.uk Recruitment team Email : Recruitmentukhsa.gov.uk Further information The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact UKHSA Public Accountability Unit via email: Complaintsukhsa.gov.uk If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website: https://civilservicecommission.independent.gov.uk/ Attachments Job Description - Business Support Officer -EO Opens in new window (docx, 122kB) Apply at advertiser's site Share this page Print Email Facebook Twitter LinkedIn GMail