BBC Switchboard Operator
Salary: £11.44 then £13.72 per hour after training.
Contract: Temporary ongoing
Shifts: Full Time working position across various shift patterns, including weekends, bank holidays. (Day shift and Nightshifts).
Hours: 12 hour Shifts between 8.30am- 9pm (days) 8pm - 9am (nights).
Location: BBC Scotland, Pacific Quay
Training: Full training provided - 2 -3 weeks. Training will cover normal office working hours.
The opportunity
Based at BBC Scotland's Pacific Quay, this role is part of the contract with the BBC to provide a 24/7 Switchboard Operator service.
Your day-to-day responsibilities include:
1. To provide a professional operator service, acting as the common interface for internal and external callers within the BBC environment.
2. You will answer all calls in a professional, courteous, and efficient manner and be responsible for ensuring that all calls are connected to the desired destination.
3. To perform operators' duties on the BBC Operator Services switchboard within the procedures laid down and familiarise oneself with all processes.
4. To provide cover for sickness and annual leave as and when required, for day and night shifts
5. To update the BBC Telephone database.
6. To record daily handover ...