Customer Service Advisor - Asda Travel Money, Bournemouth Castlepoint - Part Time
Job Type: Permanent, Part Time
Salary: £12.50 hour + On Target Earnings up to 7.5% of base salary
Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly Rota.
* A leading flexible benefits package including but not limited to critical illness, dental insurance, and private medical insurance
* Cycle to Work Scheme and an employee wellness programme that offers wellbeing and financial advice
* A wide range of employee discounts provided by Bravo Benefit
* Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.
* 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to buy more days
* Opportunity to earn up to 7.5% monthly bonus on top of base salary for hitting targets
Exchange your job for a new career with limitless destinations at Travelex.
As an integral part of the ASDA Travel Money Team, you’ll be supporting customers with all their Travel Money needs, from Travel Money to products, and offering great rates. Whether you are heading to Europe or the USA, we are here to take the stress out of Travel, giving customers a great omnichannel experience.
What will you be doing?
* Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination
* Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services
* Engaging with customers to process all foreign exchange transactions accurately and efficiently.
* Delivering on key performance goals both procedural, operational and customer focused
* Utilising your keen eye for detail to process daily online FX request and deliveries
* Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures
What do I need to have?
* Numerically proficient - You’ll need to have a firm grasp of numbers as you’ll be handling large amounts of cash and converting vast amounts of currency regularly daily
* Great communicator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.
* Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.
What does the interview process look like?
* Step 1 – Our team will review your application and get in touch with you if your experience fits the brief and conduct an initial screening call.
* Step 2 – You’ll then be invited to an online interview. Here we’ll give you more insight into Travelex and the role whilst finding out a bit more about you. Given you’d be working with vast amounts of money on a regular basis they’ll also be a small numerical test too that you’ll complete.
* Step 3 – If successful you will then be invited to visit the bureau where you will meet with the Bureau Manager face-to-face and have the opportunity to see what the working environment looks like.
* Step 4 – If the bureau visit goes well, we’ll reach out and offer the opportunity to join Travelex. If you’re unsuccessful, we’ll still reach out to provide detailed feedback.
About Travelex
We are one of the market leading specialist providers of foreign exchange. Founded in 1976, we have built a network of foreign exchange stores and developed Travelex as a trusted brand in international money. Our mission is to simplify our customers’ access to international money.
We are an equal opportunity employer and value diversity at our company.
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