Gloucestershire Hospitals NHS Foundation Trust
An exciting opportunity has arisen to join our friendly team of Health Records Clerks within Cheltenham General Hospital. We are looking for a motivated team player who wants to make a difference in support of patient care.
You will need to be able to work well as part of a team, assisting supervisors to ensure department processes are followed and records are retrieved and filed within required times. This is a physical job within a secure confidential records store, where you will be handling patients' health records as well as updating their location on the dedicated records tracking system.
You will have good telephone and PC skills, and you should also be able to use your own initiative and enjoy working in a very busy, deadline-driven environment. The successful candidate will be motivated to positively impact patient care by ensuring records are available when and where they are required.
Main Duties of the Job
1. Retrieve health records from the health records library.
2. Use clinic retrieval lists generated by our Patient Administration System (PAS) TrakCare.
3. Trace and send health records to community hospitals, wards, and clinical areas.
4. File returned health records within the library.
5. Assist in the movement of heavy files; a high level of personal fitness is ideal.
6. Work across sites as required.
7. Work routine hours of 08:00 to 20:00, Monday to Friday, with weekend and Bank Holiday cover.
8. The post holder will be required to work 9.00am to 2.00pm.
Job Responsibilities
1. Retrieve and provide case notes for all planned and emergency inpatient admissions across the Trust.
2. Access, print, and work from record request lists managed as part of the electronic patient administration system (PAS) TrakCare.
3. Process deceased case notes ready for collection from off-site storage contractors.
4. Deal with telephone inquiries internally and from external organizations.
5. Assist in locating case notes that have been misfiled within the Health Records Library.
6. Sort returning files and return them to file accurately in the correct location.
7. Maintain health records in good order, including producing MRN barcode labels.
8. Repair or replace case note folders as required.
9. Dispose of patient identifiable documents in a confidential manner.
10. Comply with Trust and Departmental policies and procedures.
Person Specification / Role Requirements
1. Good general education to include GCSEs grade C in English and Maths or equivalent.
2. NVQ level 3 or equivalent experience.
3. Confidence in using standard windows-based IT applications.
4. Good interpersonal and communication skills.
5. Good time management skills.
6. A good professional telephone manner.
7. Ability to work flexibly, calmly, quickly, and accurately under pressure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Name
Gloucestershire Hospitals NHS Foundation Trust
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