Description
The Claims Handler will be responsible for managing and processing a portfolio of claims, including property damage, public and employers liability. This role involves investigating claims, assessing liability and quantum, and ensuring timely and accurate resolution. The ideal candidate will have a basic understanding of insurance policies and claims processes, with a keen interest in developing their career in the insurance industry.
Key Responsibilities:
* Claims Investigation: Conduct initial investigations of casualty claims, including gathering relevant documentation and information.
* Assessment: Evaluate the validity of claims and determine coverage based on policy terms and conditions.
* Communication: Maintain clear and professional communication with clients, claimants, insurance adjusters, legal representatives, and other stakeholders throughout the claims process.
* Documentation: Ensure all claims are accurately documented and updated in the claims management system.
* Compliance: Adhere to all legal and regulatory requirements related to claims handling.
* Resolution: Assist in negotiating settlements and resolving claims in a timely and efficient manner.
* Reporting: Prepare basic reports and summaries of claims activities for management review.
Qualifications
* Education: A Level/Degree or equivalent and/or CII qualified.
* Experience: Previous experience in customer service or administrative roles; experience in insurance claims handling is preferred but not required.
* Skills:
1. Strong communication and interpersonal skills.
2. Basic analytical and problem-solving abilities.
3. Proficiency in using computer systems and software.
* Attributes:
1. Detail-oriented and organized.
2. Ability to work independently and as part of a team.
3. High level of integrity and professionalism.
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