Job Summary
We currently have a vacancy for a receptionist post in Clinical Haematology Outpatients Department working at City Campus.
We are looking for a full time receptionist. We are looking for enthusiastic and well-motivated staff member who would like the opportunity to work in a fast paced positive developing environment.
The applicants should have excellent verbal and written communication skills with a professional telephone manner and good customer care skills. The post holders should also be able to prioritise and work well as members of a team, use their own initiative, maintaining accuracy with both verbal and written communication.
Main duties of the job
The role entails managing reception, welcoming patients and ensuring that all relevant administrative tasks are completed to provide the expected high standard of care for patients in hospital.
For this exciting and challenging role candidates need to be keen to develop their administrative and clerical skills and be a team player. Receptionist skills, experience in the NHS, knowledge of the hospital and use of NUH computer systems such as MEDWAY PAS and NOTIS would be a distinct advantage.
About Us
The Outpatient reception is committed to providing the highest quality of care and maintaining consistently high standards in a professional and friendly atmosphere.
Our values are: Caring and helpful; Safe and Vigilant for our patients and colleagues; Being Clinically Excellent and driving innovation to meet the needs of our patients; Using our Resources wisely whilst Providing Quality products, services and experiences for staff and patients.
Date posted
18 March 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,615 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
164-6917258-A
Job locations
City Hospital
Hucknall Road
Nottingham
NG5 1PB
Job Description
Job responsibilities
The successful candidates need to be computer literate, experienced in the use of electronic communications and be confident during face to face interactions with patients and visitors. They will be a focal point of contact to the department and will also act as an information resource for staff and visitors. Knowledge of hospital systems i.e. Medway, PAS and DHR is desirable, however training can be provided.
Responsibilities
Person Specification
Skills
Planning & organisation skills Essential
* Able to organise own workload following period of induction. Flexible hours of working.
Experience Essential
* Experience of reception/customer service. Experience of entering and retrieving data from a computer.
Communication & relationship Essential
* Good communication skills with both adults and children. Excellent telephone manner. Good understanding of confidentiality.
Qualifications Essential
* GCSE English and Maths grades C and above.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Nottingham University Hospitals NHS Trusts
Address
City Hospital
Hucknall Road
Nottingham
NG5 1PB
Employer's website
https://www.nuh.nhs.uk/ #J-18808-Ljbffr