Description Background The Real-Time Gross Settlement (RTGS) service – operated by Payments Directorate – is the backbone which underpins all financial transactions in the UK and is essential for the functioning of the economy and the implementation of monetary policy and financial stability. It holds accounts for banks, building societies, financial market infrastructures, non-bank payment service providers and provides sterling settlement services for Bacs, CHAPS, ICS (cheque clearing), CREST, Faster Payments (FPS), LINK, Mastercard, Visa and PEXA. Role and responsibilities This role is key to ensuring the Bank’s RTGS/CHAPS service remains adequately resourced and able to adapt to changing business needs. You will be responsible for ensuring that the critical live operational roles are filled by operators trained to levels commensurate with their responsibilities and that additional project and operational resilience work is also adequately resourced. 1. The role holder will lead on recruitment activities for the operational team, from drafting and paging advertisements, through to interviewing and onboarding. 2. You will drive and foster a culture of continuous improvement within the team. 3. You will compile and manage the rota, ensuring adequate cover at all times and reacting appropriately and quickly to last minute changes with a view to operational risk management. 4. You will set overarching performance goals, provide regular feedback and support professional development of the team. 5. You will monitor workloads with a view to ensuring equitable distribution of tasks and will re-distribute work to free up any bottlenecks in order to meet deadlines. 6. You will coordinate the production and maintenance of the training materials that support learning for the operational team, ensuring that content is reviewed and updated in line with changes to responsibilities and systems. You will ensure that team members undertake training and competency assessments in line with their experience and responsibilities. 7. You will collate and monitor performance data, analysing trends and reporting and presenting to senior management. 8. You will ensure that any testing of maintenance releases of other larger changes, as well as any contingency and operational resilience and incident management testing is resourced appropriately Minimum criteria Excellent interpersonal stakeholder management/influencing skills, Flexibility and adaptability to changing priorities and evolving business needs Demonstrated resilience in a high-pressured environment and the ability to navigate ambiguity Essential Criteria Excellent and proven people management, conflict and performance management skills Extensive operational RTGS experience Deep understanding of the Bank’s Diversity, Equity and Inclusion strategy and objectives and P&C policies and guidance Good data analysis and presentation skills, Good understanding of operational risk management Desired criteria Knowledge and understanding of Agile change management roles and responsibilities. Understanding of continuous improvement methodology, e.g. Lean Knowledge of UK and international payment systems. Training / teaching experience. This is a people management role. You will be responsible for day to day management of the team and for defining roles and responsibilities. You will develop your team through sharing information effectively, coaching and communicating a clear vision to ensure that your staff are productive, engaged and motivated to deliver the area's aims. This will include setting clear goals and smart stretching objectives that are aligned to those of the team, division and directorate. You will also be responsible for managing all staff-related matters that may arise including performance, absence and sickness. Number of direct reports: 1 ___ Our Approach to Inclusion The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it’s by drawing on different perspectives and experiences that we’ll continue to make the best decisions for the public. We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed. For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders. Finally, we're proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the ‘Candidate Personal Information’ under the ‘Disability Confident Scheme’ section of the application. Salary and Benefits Information We encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro-rated basis as appropriate. The role you are applying for has a pay and development framework in place. This includes a starting salary of £39,360 per annum with the opportunity to progress after approximately 18-24 months, contingent upon acquiring the necessary skills and knowledge to transition to the experienced level. The framework will provide clarity on the skills to be developed and our expectation is that all staff who invest in their development will achieve this pay progression. This role also currently benefits from an additional Banking Operators Allowance - This is a non-pensionable cash amount equivalent to £8,000 per annum for full time employees, pro-rated for part-time staff in accordance with their working pattern. This will be paid in equal monthly instalments and will be subject to tax and national insurance. It is paid in addition to base salary and will not affect the value of benefits, performance award or pension contribution. Currently a non-contributory, career average pension giving you a guaranteed retirement benefit of 1/80th of your annual salary for every year worked. There is the option to increase your pension (to 1/50th) or decrease (to 1/105th) in exchange for salary through our flexible benefits programme each year. The Bank has the discretion to vary standard accrual rates and dial up and dial down rates at any time and to withdraw dial up and dial down options at any time. A discretionary performance award based on a current award pool. A 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits. 26 days’ annual leave with option to buy up to 12 additional days through flexible benefits. Private medical insurance and income protection. National Security Vetting Process Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank's Privacy Notice. The Bank of England welcomes applications from all candidates, but as a UK Visas and Immigration (UKVI) approved sponsor, we have a responsibility to comply with the Immigration Rules and guidance. As such, our ability to employ individuals who require sponsorship for immigration purposes is limited. The Bank cannot guarantee that you and / or the role you are applying for will be eligible for sponsorship and that any application made to UKVI will be successful. Eligibility will therefore be considered on a case by case basis. The Application Process Important: Please ensure that you complete the ‘work history’ section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It’s therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process. This role closes on Friday 11th April 2025. Please apply online, ensuring that you complete your work history and answer ALL the application questions fully and in detail as your application will not be considered if all mandatory questions are not fully completed.