Job summary An exciting opportunity has arisen for a motivated and ambitious candidate to join the Division of Medicine, Diagnostics and Clinical Support Services as a Business Support Manager. Reporting to the Deputy Divisional Operations Director, the role will involve working with medical, nursing and administrative colleagues to help support services to deliver safe and effective care to patients and contribute to shaping services for the future. Main duties of the job We are seeking someone to: Assist and support the Deputy Divisional Operations Director in the provision of services to ensure the Trusts achieves both internal and national targets i.e. wait time targets, NHS cancer targets in order to ensure compliance with National Standards. Assist in the development of systems to improve Waiting List Management and Compliance. Assist with business planning and profiling of activity. To manage Resident doctors rotas. Supporting doctors rotas on other sites when needed. To be the focus of communication and the main point of contact for Acute Medicine, General Medicine, Emergency Medicine and Hospital at Night to aid the smooth running of the departments. The post holder will be responsible for the line management of the administrative staff and for ensuring the smooth running of the directorate in relation to its administration functions, managing the administrative, clerical and secretarial needs of the directorate and ensure, through careful monitoring of workloads that activity targets are met and that patient management is in line with the patient access policy. The ideal candidate will have an exceptional work ethic, be flexible and adaptable and organised. They will possess an appetite for learning new skills and processes and be passionate about patient care. Experience with patient waiting lists is preferable, but not essential. A good working knowledge of all Microsoft packages would be advantageous. About us We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential. Date posted 03 January 2025 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year per annum Contract Secondment Working pattern Full-time, Home or remote working, Compressed hours Reference number 177-EMER-6876410 Job locations James Paget University Hospital Lowestoft Road, Gorleston Great Yarmouth NR31 6LA Job description Job responsibilities The role will involve working across a number of speciality areas and services, as an integral member of the Division. The role will involve working Nursing, Medical and Administration staff, whilst keeping close working relationships with the other Business Support Managers, Operational Managers and other functional managers within in the division. Job description Job responsibilities The role will involve working across a number of speciality areas and services, as an integral member of the Division. The role will involve working Nursing, Medical and Administration staff, whilst keeping close working relationships with the other Business Support Managers, Operational Managers and other functional managers within in the division. Person Specification Qualifications Essential Educated to foundation degree level, or have relevant equivalent knowledge and experience within the a similar role Experience in a senior administrative role Desirable Experience within a healthcare setting, preferably in a senior role Working knowledge of administrative procedures. Experience Essential Supervisory experience and staff management Experience of working autonomously, carrying out functions on behalf of a senior management team, following processes to support delivery of key objectives, and using own judgement to take work forward Good IT skills and use of Microsoft, Excel etc Desirable Experience in managing people including performance management. Skills Essential Ability to organise the day-to day-running / prioritise and lead a diverse team. Good communication and collaborative working skills Excellent interpersonal and organizational skills Ability to have difficult conversations with staff Person Specification Qualifications Essential Educated to foundation degree level, or have relevant equivalent knowledge and experience within the a similar role Experience in a senior administrative role Desirable Experience within a healthcare setting, preferably in a senior role Working knowledge of administrative procedures. Experience Essential Supervisory experience and staff management Experience of working autonomously, carrying out functions on behalf of a senior management team, following processes to support delivery of key objectives, and using own judgement to take work forward Good IT skills and use of Microsoft, Excel etc Desirable Experience in managing people including performance management. Skills Essential Ability to organise the day-to day-running / prioritise and lead a diverse team. Good communication and collaborative working skills Excellent interpersonal and organizational skills Ability to have difficult conversations with staff Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name James Paget University Hospitals NHS Foundation Trust Address James Paget University Hospital Lowestoft Road, Gorleston Great Yarmouth NR31 6LA Employer's website https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)