Additional Information Job Number 25018185 Job Category Food and Beverage & Culinary Location Sheraton Grand London Park Lane, Piccadilly, London, London, United Kingdom, W1J 7BXVIEW ON MAP (https://www.google.com/maps?qSheraton%20Grand%20London%20Park%20Lane%2C%20Piccadilly%2C%20London%2C%20London%2C%20United%20Kingdom%2C%20W1J%207BX) Schedule Full Time Located Remotely? N Position Type Non-Management POSITION SUMMARY We are hiring for a Day Shift Stewarding Supervisor Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair. Rewards for work Benefits for your lifestyle - Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here - World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family. - Work alongside some amazing talent - award winning, experienced hospitality professionals - Discounted room nights & food and beverage. - Complimentary laundry, free meals on duty - Access to fabulous and flexible benefits to help you in and out of work - Eligible for service charge Managing Day-to-Day Operations - Orders necessary supplies and verifies workers have supplies, equipment, tools, and uniforms necessary to do their jobs. - Schedules events, programs, and activities, as well as the work of others. - Monitors the inflow of ordered materials and the maintenance of current materials. - Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. - Supervises dishroom shift operations. - Performs all duties of utility employees as necessary. - Maintains all equipment, china, glass and silver and verifies adequate cleaning of each. - Coordinates banquet plating and food running with Banquet Chef and Banquet Maitre'd. - Operates and maintains all department equipment and reports malfunctions. - Trains staff in proper breakdown procedures for banquets, restaurants, room service and employee cafeteria. - Conducts china, glass and silver inventories. - Purchases appropriate supplies and manage inventories according to budget. - Interacts with vendors and Health Department representatives as required. - Verifies employees maintain required food handling and sanitation certifications. - Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. - Participates in the scheduleing of employees to business demands and for tracks employee time and attendance. - Assists in payroll administration. - Verifies compliance with all Food & Beverage policies, standards and procedures. - Inspect supplies, equipment, and work areas in order to verify efficient service and conformance to standards. - Maintains inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel. Supervising the Stewarding Team - Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. - Supervises employees and all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. - Monitors employee productivity. - Serves as a role model to demonstrate appropriate behaviors. - Participates in activities to achieve and exceed performance goals, budget goals, team goals, etc. - Encourages and builds mutual trust, respect, and cooperation among team members. - Conducts regular on-going communication with employees to create awareness of business objectives and communicate expectations, recognizes performance and produces desired results. - Participates in the supervises of department's controllable expenses to achieve or exceed budgeted goals. - Understands the impact of departments operation on the overall property financial goals and objectives. Ensuring Exceptional Customer Service - Attends meetings and communicates with executives, peers, and subordinates as an effort to improve quality of service. - Spervises day-to-day operations, verifies the quality, standards and meeting the expectations of the customers on a daily basis. - Empowers employees to provide excellent customer service. - Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing and Conducting Human Resource Activities - Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. - Participates in recruiting, interviewing, hiring, and promoting employees in the organization. - Assists as needed in the interviewing and hiring of employee team members with appropriate skills. - Participates in the employee performance appraisal process, providing feedback as needed. - Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. - Participates in employee progress discipline procedures. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.