Job Description
Operations Manager – Soft Services (Cleaning)
£45,000 - £55,000 PA + Car
West Midlands
We have a fantastic opportunity for a Cleaning Operations Manager to join a growing facilities management company. The ideal candidate will have previous experience within a similar role and have proven experience of managing large and diverse teams across a region. This is a hands on management position so we are seeking individuals with a drive and hunger to lead from the front and work with individuals to provide a best in class service to its clients. This role specifically will look after a number of contracts across the Midlands.
* Job Responsibilities: Provision of operational support at contract level, ensuring that all operational requirements of the contracts are met. This includes the provision of cover cleaning operatives for each site containing between 2 and 15 members of staff per site.
* Operational planning at contract level with responsibility for contract performance and monitoring. The Operations Manager must be informed of any issues.
* Client interface. This will include listening to the clients, taking notes, advising the client when you hope to get back to them, investigating, solving issues if possible and reporting back to clients as promised, keeping the Operations Manager and other staff / Directors informed as necessary.
* Management of all directly employed staff including recruitment and selection, training, performance management and staff retention. Checking documentation to confirm employee identity, address, right to remain and work in the UK etc in accordance with the clients procedures.
* Management of budgets in liaison with the Operations Director.
* Collation and reporting of management information and the development of management systems.
* Contact point for enquiries from company departments including sales, stores, administration, accounts, HR and payroll.
* Stock control - ensuring that sites have correct stock products and levels on site.
* Provision and maintenance of Site Reference Manuals at all sites in designated area including Health & Safety documentation, Environmental documentation and COSHH data sheets.
* Carrying out risk assessments as required and sending them back to the Health & Safety Focal Point.
* Attending new client site meetings, assisting with setup and provision of staff. Liaising with HR regarding TUPE transfer.
* Use of computer system in accordance with the companies procedures, including email.
* Occasional tasks from the office at the discretion of the management and any additional ad-hoc duties as required.
* Understanding and implementing the companies organisation, services, standard procedures and policies.
* Taking part in training and meetings as required.