Customer Service Advisor Hourly rate: £13.19 PAYE Location: West Bromwich (office based) Job Type: Temp to perm Join our team as a Customer Service Advisor and play a crucial role in delivering high-quality, cost-effective housing and telecare services. This position is based in West Bromwich, where you will be instrumental in resolving service requests for Council Tenants. The role encompasses a broad range of responsibilities from face-to-face interactions to handling enquiries through various media. Day-to-day of the role: Handle all service enquiries received at the front cashier desk, ensuring customer queries are addressed or escalated appropriately. Diagnose and order repairs, liaise with contractors, and guide customers through processes to resolve issues independently. Provide information and respond to enquiries about maintenance programmes tailored to specific properties or locations. Maintain and administer office records and systems for complaints, tenancy commencements, and terminations in line with procedures. Collaborate with internal and external partners on service delivery areas such as repairs, maintenance, and debt recovery, providing advice and assistance. Support the repairs maintenance team in logging repairs, arranging gas service inspections, and administrating certificates on the MRI system. Utilise a range of IT packages to maintain various databases and perform general office duties. Support PFI project activities, assist with problem-solving, provide ad-hoc support, and attend meetings. Coordinate internal and external communications on behalf of the management team. Administer and ensure compliance with Health and Safety legislation and other regulatory obligations within the PFI’s offices. Required Skills & Qualifications: Experience in customer service, preferably in housing or related fields. Strong ability to use IT packages such as Microsoft Word, Excel, and other database software. Excellent communication and interpersonal skills, capable of effectively handling a variety of customer enquiries. Ability to work independently and as part of a team, with a strong sense of responsibility and initiative. Knowledge of administrative procedures and systems associated with housing management.