Customer Service Advisor
* Hourly rate: £13.19 PAYE
* Location: West Bromwich (office based)
* Job Type: Temp to perm
Join our team as a Customer Service Advisor and play a crucial role in delivering high-quality, cost-effective housing and telecare services. This position is based in West Bromwich, where you will be instrumental in resolving service requests for Council Tenants. The role encompasses a broad range of responsibilities from face-to-face interactions to handling enquiries through various media.
Day-to-day of the role:
* Handle all service enquiries received at the front cashier desk, ensuring customer queries are addressed or escalated appropriately.
* Diagnose and order repairs, liaise with contractors, and guide customers through processes to resolve issues independently.
* Provide information and respond to enquiries about maintenance programmes tailored to specific properties or locations.
* Maintain and administer office records and systems for complaints, tenancy commencements, and terminations in line with procedures.
* Collaborate with internal and external partners on service delivery areas such as repairs, maintenance, and debt recovery, providing advice and assistance.
* Support the repairs maintenance team in logging repairs, arranging gas service inspections, and administrating certificates on the MRI system.
* Utilise a range of IT packages to maintain various databases and perform general office duties.
* Support PFI project activities, assist with problem-solving, provide ad-hoc support, and attend meetings.
* Coordinate internal and external communications on behalf of the management team.
* Administer and ensure compliance with Health and Safety legislation and other regulatory obligations within the PFI’s offices.
Required Skills & Qualifications:
* Experience in customer service, preferably in housing or related fields.
* Strong ability to use IT packages such as Microsoft Word, Excel, and other database software.
* Excellent communication and interpersonal skills, capable of effectively handling a variety of customer enquiries.
* Ability to work independently and as part of a team, with a strong sense of responsibility and initiative.
* Knowledge of administrative procedures and systems associated with housing management.
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