We have a fantastic opportunity for a Lead Driver to join our team based in Fife Salary / Hourly Rate: £12.71 Contract Type: Full time (40 hours per week/ 5 over 7), permanent, shifts. Including bank holidays and nights To assist the Operations manager for the efficient and effective use of resources to meet the contractual demands and the needs of the business and check that rota lines and shifts are covered on a daily basis to ensure that the operational team maintain and give an enhancing contractual performance and quality of service offered to patients and customers. Some of the benefits can you expect: Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000. 24/7 online/telephone GP Consultation and access to prescriptions. 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway. Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody. Access to mental health consultations. Access to physiotherapy consultations. Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury. Financial guidance re retirement planning, tax savings and state benefits. Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave. Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event. Refer a Friend recruitment incentive scheme with financial rewards. The EMED foundation, to provide support to colleagues and our local communities. Paid holiday entitlement. Pension Scheme. Blue Light Card. Uniform provided. EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements. Flu vaccination ( through an internal campaign in Autumn/Winter). Role Responsibilities Maintain a high standard of housekeeping and cleanliness in all work areas and vehicles. Carry out crew debriefs to ensure any issues are promptly dealt with. Work with Dispatch and Operations manager to maintain efficient workflow across all areas of the contract. Ensure compliance with patient care and safety protocols and guidelines knowing when and how to report incidents. Ensure IPC, Hand Hygiene and Uniform inspections are completed and up to date. Ensure Vehicle tablets are maintained and properly used by crews and ensuring any defects or malfunctions or equipment are reported. Provide a flexible, co-operative role covering for the absence of colleagues and the demands of the department. This may require working at other locations and some weekends and bank holidays and night shifts on a rota basis. Respond to urgent requests on an on call rota bases Ensure the awareness and compliance of all the businesses policies and procedures. Step up to assist Operations when the Operations manager is absent, this will likely include: Assist to monitor staff sickness, complete return to works and absence by the provision of accurate information. Assist in the investigation of complaints/incidents/disciplinary matters and completion of Record of Discussions. Deal promptly, professionally, and efficiently with all telephone calls received taking appropriate action on own initiative where required. The above is not intended to provide an exhaustive list of duties, but to indicate the main areas of responsibility, and is subject to review and amendment in response to the changing needs of the business. Person Specification Proven numerical and literacy skills Effective communication and interpersonal skills gained from experience of dealing with customers or members of the public Full Driving licence with no more than 6 penalty points held for more than two years Diplomatic and Negotiation skills The ability to work on your own initiative Good organisational skills The ability to work with personnel of all levels Evidence of well-developed communication skills, both verbal and written Personal responsibility - uniform standards and timekeeping Experience of leading a team About Us: The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health, and medical courier services. EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all. Please note that this role will be subject to several regulatory pre-employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, available to download from the Government Gateway may help you in preparing this information when required.