Drive Innovation and Growth as a Lead IT Architect
Boston Consulting Group is a global leader in management consulting, and we're seeking a highly skilled Lead IT Architect to join our Practice Area. As a key member of our team, you'll be responsible for advising clients on technology strategies, ensuring flexibility and scalability in CRM architectures.
Your Responsibilities:
* Define business-aligned CRM strategies across sales, service, and marketing functions to optimize customer journeys.
* Evaluate and recommend CRM solutions from platforms such as Salesforce, SAP CX, Microsoft Dynamics 365, Oracle, and Zoho based on business requirements and industry best practices.
* Analyze and reimagine end-to-end processes (Lead-to-Quote, Quote-to-Cash, Service Management, Customer Support) to maximize CRM value.
* Build compelling business cases for CRM transformation initiatives, demonstrating ROI and tangible outcomes for clients.
What You'll Bring:
* 10 to 15 years of experience in IT architecture with a strong focus on CRM solutions, in consulting, working with clients in the consumer goods, industrial goods or retail sectors.
* Demonstrated experience with CRM platforms such as Salesforce, SAP, Microsoft Dynamics, or Oracle working across sales, service and marketing.
* Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, and messaging systems).
* Experience with commerce platforms (such as Salesforce commerce cloud, Adobe commerce, etc.) and integration platforms (such as Mulesoft, Dell Boomi, etc.).
* Able to lead legacy integration and remediation (facades, strangler approaches, et al.).
* Overview of modern architecture patterns: CI/CD pipelines, cloud-native development, and API-led integrations.
* Deep understanding of different integration patterns and best practices, E2E business processes, analytical mindset, and excellent problem-solving skills.
* Experience of managing teams, strong communication skills for stakeholder engagement at all levels, ability to work under pressure, and willingness to travel to clients worldwide.