Title: Quality Inspector – North West
Contract type: Permanent
Hours: Full time
Location: Sale Point, Greater Manchester with travel to sites*
Persona: Agile, Office based 20-40%
Salary: £37,280 - £45,640 pa plus a car allowance of £5,500 (ECU)**
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
We are looking for an experienced Quality Inspector to join our passionate Customer & Quality team. This role is integral to L&Q's reputation and is key for ensuring customer satisfaction. As Quality Inspector is responsible for ensuring the quality of new homes, with a focus on function, building form and building construction. It's your role to ensure the quality of new homes delivered to customers meets the L&Q Quality Standard and any issues raised by the customer upon moving into their new homes are handled correctly and resolved promptly.
In this role you will monitor quality of work on site and ensure the homes delivered to customers are fully completed prior to occupation. You will work closely with the client Project Managers, the Asset Management and maintenance surveyors, together with the technical administrative team to ensure that L&Q achieve 100% client satisfaction with the new homes and systems constructed. You will make a real difference providing an effective, efficient and responsive quality inspection process to support L&Q's objective of achieving Customer Satisfaction Excellence.
We are looking for someone with knowledge in the construction of new buildings, on large scale estates and regeneration schemes incorporating sustainable construction elements. You will require the experience and knowledge to review the progress of all elements of contracts with contractors’ design responsibility. You will require a sound understanding of construction process including trades and materials.
In addition to the above, you also will have the ability to identify and resolve multiple issues to ensure the highest level of contract compliance. You will be familiar with all the relevant drawings and written instructions, checking them and using them as a reference when inspecting the work. An attention to detail when checking work and materials is essential.
You will need to be computer literate and be able input and retrieve data from computer management systems. This appointment will require a combination of both site and office based activity.
Part of this role will entail meeting customers in their new home, which will require on occasions that you are able to work in the evening or on a Saturday. You will need a full driving licence and have access to a vehicle on a daily basis as this role requires the post holder to be mobile (travelling to various sites).
It is essential that you are a first class communicator with experience of dealing face to face with customers and the issues they raise, ensuring they fully understand the solutions available. You will be able to liaise effectively with contractors, specialist sub-contractors, residents, and our own technical and housing management staff.
If you are interested in this role and have the experience required, then apply today!
Why choose L&Q?
We offer a competitive annual salary and staff benefits package.
Strong family-friendly policies
Hybrid working Model
Committed Learning & Development
Annual leave starting from 28 days rising to 31 PLUS bank holidays
Excellent Pension Scheme – double contribution up to 5%
Westfield Health cash plan
Generous non-contributory life assurance
An Employee Assistance Programme
Great places to work certified 2022
Best Workplaces for Women – ranked 23 in the UK
At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.
*We are a multi-site organisation, so some roles may require occasional travel between offices.
** This role is entitled to an essential car user (ECU) allowance. For the allowance to be paid, you will need to hold a full driving licence and have access to a vehicle that is insured for Business Use. ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.