About The Role
Are you looking for a role where you really can make a difference and help people?
You do not need experience; what we ask is that you have a passion to learn, with energy and drive to get things done. We will provide you with full training and support you will require to ensure you are a success as a CCTV Operator.
At Securitas, you'll be joining a global company with a successful team to protect a variety of clients across the globe. You'll be working with some of the biggest clients in the world such as banks, retailers, corporate offices, and big brands, and play a crucial role controlling incidents in a skilled and organised way whilst adhering to escalation procedures.
We have an excellent reputation within the industry and our highly trained staff deal with a wide range of alarm and guarding systems, covering security, fire, CCTV, and environmental alarms.
Job Opportunity
Location: Wavendon, Milton Keynes MK17 8LX
Shifts: 12 Hours on a 4-day rolling period. (4 Days On, 4 Days Off)
We operate 24/7, 365 days a year. Day Shift: 6AM to 6PM, Evening Shift: 6PM to 6AM
What You Will Do…
1. Effectively process alarm activations across a variety of platforms in accordance with customer-defined specifications ensuring a duty of care to all staff.
2. Manage mobile alarm call outs and provide solutions in a timely manner.
3. Monitor CCTV and respond to all customer requests relating to their alarm system and escalate issues accordingly. Experience within a control room is preferred but not essential.
4. Answer all calls promptly with a high level of customer service, giving assistance to internal and external customers, including liaising with third parties and contractors, as required.
5. Ensure that all systems/databases are updated in a timely and accurate manner.
6. Provide client reports.
Essential Skills
What you will need…
1. Excellent customer service skills - Able to communicate at all levels.
2. Willingness to learn.
3. Ability to work as part of a team.
4. Attention to detail.
5. Work under periods of pressure.
6. Excellent interpersonal and communication skills, able to listen, to give clear and concise instructions.
7. Decision-making capability.
8. Computer literate - proficient in MS Office, ability to adapt quickly to new systems.
9. Professional in appearance and attitude.
10. Demonstrate a high level of integrity whilst dealing with sensitive and confidential situations.
11. Embody and uphold the Securitas Core Values of Integrity, Vigilance and Helpfulness.
12. A flexible approach to working hours including the requirement for covering of holidays and sickness.
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