Key responsibilities: Income Generation Manage and develop relationships with local solicitors to develop and deliver a successful Make a Will Campaign Maximise retention by designing and implementing a nurturing and effective supporter journey programme, championing excellent stewardship of donors. In particular with regards to thanking and ensuring that objectives around retention and attrition are met for prospect legacy donors, lottery players and regular givers Manage the regular giving programme, including the recruitment of new givers and ongoing stewardship of existing givers Work with our External Lottery Partner to lead on the delivery and growth of the Hospices Lottery activity Manage and promote the fundraising activity around legacy giving Identify new opportunities to drive and receive income from individual donors Planning and Strategy Play an active role in contributing to the fundraising strategy Maintain clear plans and evaluations for individual giving activity, providing such updates to the Fundraising Manager Ensure the Customer Relationship Management (CRM) database is maintained and updated in line with internal processes, in order to track support and activity Work with the Marketing and Communications Team to design and produce all literature, marketing materials and press work in relation to individual giving fundraising activity Identify opportunities for individual giving volunteer support and work with the Volunteer Coordinator to recruit suitable volunteers into each role Ensure all deadlines are met through sound planning and prioritisation Ensure robust research and innovative thinking is used to improve and enhance fundraising Provide information, advice and proposals on the development of existing and future individual giving activity to the Fundraising Manager Reporting and Compliance Complete status reports and track the progress of initiatives Ensure all activity is recorded through the fundraising CRM database Contribute to the development of, and compliance with, all Hospice policies/procedures Ensure standards are met and legal frameworks adhered to General: Attend team meetings as appropriate Develop a close working relationship with staff and volunteers who work within the Income Generation and Marketing Team, and the wider Hospice Team ensuring that a positive view of the Hospice is promoted at all times To maintain excellent lines of communication internally with all staff and volunteers; and externally with supporters within the local community Act as an ambassador for Springhill Hospice, including, but not limited to, undertaking speaking engagements, acting as a spokesperson with the media, attending Springhill Hospice events, and attending networking events and conferences as required Maintain membership of appropriate professional bodies such as the Hospice Income Generation Network and keep up to date with current trends and changes in charity law and fundraising practice Attend training as required to maintain own knowledge and further develop expertise Participate in the Hospice education and training programme, including mandatory training All staff have a duty to take reasonable care to avoid injury to themselves or to others To read, understand and comply with all Hospice policies and procedures, applying the principles as appropriate to role To be aware of individual specific responsibilities in respect of the Safeguarding of Vulnerable Adults, in relation to role All information relating to patients and staff gained through employment with Springhill Hospice is confidential. Disclosure to any unauthorised person is a serious disciplinary offence under Springhill Hospice Policies Undertake any other duties as appropriate to the role This Job Description may be reviewed in conjunction with the postholder in conjunction with the development of the organisation. Springhill Hospice is a registered charity. All staff members are expected to contribute to fundraising activities for the benefit of the Hospice. Springhill Hospice is an equal opportunities employer and has a No Smoking Policy. Some posts are subject to a Disclosure & Barring Service/POVA check. If you require more information on this please refer to