Job Description As Customer Collaboration Lead you will play a critical role in building engagement with customers and leading supply chain excellence on behalf of JDE. Reporting to the Customer Service Manager you are the ‘face of supply chain’ and a critical pivot role across key stakeholder groups, including Customers, JDE Sales and Supply Chain Teams. You will own the 0-13 week executional horizon and lead the service agenda with key customers or customer groups, setting best practice and blueprints in how to achieve excellence in OTIF (On Time In Full) service level. Your role will be to build relationships, own and shape the Supply Chain agenda with customers, including improving service and unlocking efficiencies, sustainably. Own the relationship and facilitate key review meetings with customer supply chain teams through a partnering approach. Deliver external operational supply chain excellence, including delivery of highest possible service level standards and perfect order principles. Demonstrate leadership through driving best practice, creating blueprints and playbooks for Customer Collaboration, coach and role model the desired behaviours and team capabilities required for success. Own and set best practice in the executional planning horizon with customers, ensuring accurate forecasts by managing effective stock availability, inventory analysis and promotion performance. Lead with a collaborative approach across diverse internal and external stakeholders, forming winning partnerships across both sales and supply chain teams. Be a champion for reducing waste, cost and driving efficiency: Lead the continuous improvement agenda to unlock productivities and build a stronger future. KPI’s include: CSL/CXSL, availability, forecast accuracy, cost and customer feedback scores.