Memberships & Adoptions Assistant - Grade 4, Chester
Client: Chester Zoo
Location: Chester, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 3314d08fa4e0
Job Views: 7
Posted: 18.02.2025
Expiry Date: 04.04.2025
Job Description:
We are Chester Zoo. We’re not just an amazing, award-winning visitor attraction that’s home to 20,000 incredible animals inside 128 acres of stunning gardens. We’re a major wildlife charity committed to the recovery of endangered species globally. As the world faces an extinction crisis, we’re making a significant contribution to conservation at a time when it’s needed most.
The Membership & Adoptions team is a small, dynamic and exciting department within the zoo. We look after over 150,000 Members and Adopters, responsible for selling memberships and adoptions face to face and over the telephone in a polite and efficient manner. We respond to emails and queries, process online sales, assist customers in the queue, and much more!
Our working environment is unique; where else can you see critically endangered orangutans from your office window, or stroll among rare giraffes and tigers on your lunch break?
As a Membership & Adoptions Assistant, you will:
* Sell membership and adoptions face to face with customers to meet annual sales targets.
* Check and secure cash taken through the till and assist with cash up.
* Process the administration of membership and adoptions sales, including data input, online applications, telephone payments, and email communications.
* Assist in monitoring literature & stock including stationery and adoption images.
* Work as part of a team and independently using initiative while being proactive.
* Assist customers waiting in the queue by answering questions and issuing membership cards.
The Package:
* Fixed term contract until 31st December 2025.
* Rate of pay of £11.55 per hour, regardless of age.
* 22.5 hours a week.
* Weekends and bank holidays included.
* Staff pass for zoo visits during your time off, plus multiple complimentary tickets for friends and family.
* Cycle to work scheme.
* Healthcare plan and employee assistance programme.
* Discounted gym membership.
* Discounts on cinema tickets, restaurants, high street shops, and more via Perks.
* Pension scheme with generous employer contributions.
Our Requirements:
* Good standard of education, including in Maths and English.
* Till and cash handling experience.
* Excellent customer service skills, both verbal and written.
* Previous administration and data input experience.
* Good knowledge of GDPR.
* Competent user of Microsoft Office software, particularly Outlook, Word, Teams & Excel.
* Customer-facing sales experience in a fast-paced environment.
Desirable:
* Experience of using CRM systems.
* Experience of using Point of Sale systems.
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