We are seeking a dynamic and focused individual to join our team as a Night Porter at our hotel, located in the heart of the beautiful New Forest. This is a vital role where you’ll be responsible for ensuring the safety and comfort of our guests overnight. Key Responsibilities: Provide a warm and friendly welcome to guests arriving or departing at night. Setting up conferences and events. Monitor and maintain the security of the hotel premises. Provide our guests with late check-ins and early check outs as required, ensuring a smooth and efficient process. Handle any guest requests or issues promptly and professionally. Ensure the hotel is tidy, organised, and secure throughout the night. Public area cleaning and maintaining hotel cleanliness. Ensuring the safety of guests during the night, including fire evacuations, and responding promptly and calmly to emergency situations. Working hours 2245–0715, 5 nights out of 7 with a 30-minute break. What We’re Looking For: Previous experience in a similar role (preferably in hospitality) is desirable but not essential. Strong communication and customer service skills. Ability to work independently and use initiative. A professional and friendly attitude, with a commitment to providing exceptional guest service. Good knowledge of health and safety standards. A love for working in a peaceful, countryside environment What We Offer: Competitive salary with opportunities for growth within the hotel. A friendly, supportive team and a positive work environment. Discounted rates for friends and family to stay or dine in our Collection hotels. Beautiful location in the New Forest, surrounded by nature. Opportunities for training and development in the hospitality industry. Additional information Live-in accommodation is available. Reliability and trustworthiness are essential for this role, as you will be responsible for guest safety and hotel security overnight. About You You must be comfortable working alone, focused, and able to handle situations calmly and professionally under pressure. If you are proactive, reliable, and have a strong sense of responsibility, we would love to hear from you.