Main area Administrative Services - Community Division Grade Band 2 Contract Fixed term: 12 months (March 25 - March 26) Hours Part time - 15 hours per week (Rostered Shift Pattern - 8.00 - 18.30pm) Job ref 350-CC6955904
Site Whiston Resource Centre Town Whiston Salary £23,615 per annum pro rata Salary period Yearly Closing 09/02/2025 23:59 Interview date 20/02/2025
Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
Job overview
A 12 month fixed term 15 hour post has arisen for a motivated and enthusiastic person to work for the Knowsley Clinical Admin Service. The receptionist post is based at Whiston Health Centre. The post holder will be customer focused and provide a comprehensive service. Communication and organisational skills are essential.
They must have excellent inter personal skills, and be able to organise and prioritise their work schedule. They must be able to work on their own initiative, with excellent telephone manner and respectful confidentiality. Previous experience is desirable. They must also be willing to work across all sites as required.
You will be required to cover sickness and absence. The service is open Monday to Friday 8.00am to 18.30 pm and shifts are allocated according to service needs.
Main duties of the job
The post holder will provide reception and administrative duties to ensure the smooth day to day running of the work environment. Work with colleagues in establishing and maintaining administrative procedures to promote patient satisfaction, respecting the confidential nature of information relating to the Trust, its staff and patients. To participate in training and development programmes both internal and externally. Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
Receive and direct patients and visitors on arrival at the centre, providing reception services for patients, staff, public, internal and external customers and organisations ensuring sensitivity when dealing with distressing situations.
Answering telephone calls using the switchboard system receive and process incoming and outgoing telephones calls, taking messages and responding appropriately to maintain effective communication channels. Sorting and distribution of mail to all departments.
Assisting with the collection of data to produce standardised computer generated information for managers as and when required.
Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed.
To participate in meetings as required.
To ensure a professional approach to work maintaining confidentiality throughout. Generally monitor security within the building. Ensuring reception and waiting areas are kept clean, tidy and safe.
Report and record sickness, absences and any incidents or accidents in accordance with Trust Policy.
Staff may be required to work from other bases within the organisation.
Person specification
Values
* Accountability
* Support
* High professional standards
* Responsive to service users
* Engaging leadership style
* Transparency and honesty
* Discreet
* Change oriented
Skills
* Effective communication and interpersonal skills
* Ability to work effectively within teams.
* Ability to work in a confidential and sensitive manner.
* Ability to plan, prioritise and schedule work
* Self-motivated.
* Able to work on own initiative.
* Able to work with attention to detail
Knowledge/Experience
* Proven knowledge of word processing, spreadsheet and email software.
Qualifications
* GCSE or NVQ2 or equivalent, or equivalent experience.
* IT literate.
Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. If you would like your application to be considered under the Trust’s guaranteed interview scheme you can indicate this in the personal information section of your online application form.
Should you require a reasonable adjustment to our recruitment process please email recruitment@merseycare.nhs.uk to ensure that measures can be put in place to support you.
The Trust expects all post holders who require an enhanced DBS for their role subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name Linda Carroll Job title Office Manager Email address linda.carroll@merseycare.nhs.co.uk Telephone number 07920245070 Additional information
Maria Kelly - Administration Service Manager 07826578887
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