COME AND JOIN US. .. We are currently seeking a warm, welcoming and confident Host to join our Birnam restaurant team. The on target earning potential for this role is £31,896 / per annum based on a 39 hour contract - comprising a base salary of £24,396, plus a qualified estimate of £7,500 in gratuities and service charge. As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards ABOUT GLENEAGLES One of the world’s most iconic luxury hotels and sporting estates, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and The Times and Sunday Times ‘Hotel of The Year 2024’, everything we do is about surpassing expectations and creating unrivalled adventures for our guests. WORKING AT GLENEAGLES We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone. Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins). Here's a bit more detail on what we see you doing in this role: You’ll be the warm and welcoming face of The Birnam, building strong relationships with our members and guests alike Greeting, seating and distributing menus to our guests with charm and attentiveness Managing our seating chart, waiting list and continuously communicating with your Birnam team You’ll take great pride in all tasks you complete, an essential member of the Birnam service team ensuring we’re setup for success Attending to any guest queries and enquiries in a caring and helpful manner, and with a commitment to dealing with their issues in the most positive way You’ll maintain the highest standards of service, space preparation and presentation throughout the restaurant Playing a significant part in making sure the restaurant operation runs without a hitch, and our service exceeds expectation Have an excellent knowledge of the wider estate and the facilities available to our guests Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way The kind of person we're looking for : Having experience within a luxury hospitality environment would be ideal, however having a great attitude is essential No matter how many times an issue has been presented to you, to your guest it’s the first time; your perspective and approach are always fresh You’ll be working flexibly during the week and weekends across both lunch and dinner service Organised in your approach and determined to exceed guest expectations, you also have a keen eye for detail You want to be the best and work with the best, learning from the experts in our team and sharing your own knowledge and expertise with us High in resilience, you also have the ability to deal with fast-paced environments You’re a highly sociable person, both towards the guests you’re looking after and your fellow colleagues Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand You have a positive “can do” attitude to solving problems in a professional and courteous manner A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail You want to be part of a team that works hard, supports each other and above all has fun along the way What’s in it for you: Time to let your hair down 30 days holiday (including bank holidays) that increases with service Seasonal parties and local social events 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range Golf Membership (with access to all 3 championship courses) for £50.00 per annum Treats in your pocket Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you Free ‘pay day’ lunch and monthly drinks offers A generous ‘refer a friend’ scheme Be our guest Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – a benefit available upon completion of 12 months service Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LAto name just a few Subsidised, single occupancy, en-suite accommodation available on our estate Investment in your development and wellbeing Pension scheme Life Insurance Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most Ongoing investment in your personal development with access to internal and external training qualifications and programmes Internal career opportunities across a wider range of specialisms and departments Monthly recognition programme Volunteering day every year with a charitable partner of your choice Complimentary access to our staff gym Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint About gratuities & service charge: Gratuities (tips) and service charge (an additional charge added to our room rates and services across the estate that is passed directly to our employees) are paid on a pro-rata basis regardless of your role It is estimated that in 2024, our full-time employees can expect to receive around £7,500 in addition to their annual salary If you are our next Host, The Birnam, please forward your most recent CV to us today INDO