Inbound Customer Service Expert - Starting salary between £24,200 to £27,300 (depending on hours, skills and experience) plus additional benefits
Our standard full time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for enhanced 40 hour contract which has an enhanced salary of up to £31,200.
Location: this role is 3 days per week in our Norwich offices, and 2 days per week working from home (initially it will be full-time in our office for training - circa 8 weeks).
Flexible shift pattern between 08:00 - 18:00 Monday - Friday. Weekend overtime may be required.
Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? We are looking for people to support to our customers through their retirement needs in Norwich, people who truly care and are driven to give it their all every single day. People like you!
Insurance. It’s just a load of people in suits saying no. Right? Wrong. Well, not at Aviva, anyway. We’re proud to be different.
We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.
A bit about the job:
You will be providing telephone support to our customers giving impartial guidance and discu...