Jobs
Information Systems Officer
Salary
Grade 6, £32,115 to £36,124
Expires
15/11/2024
Location
Sheffield, South Yorkshire
Job Type
Full Time
Digital Access is a dynamic and innovative team committed to delivering exceptional services to our customers. Sheffield Council is currently embarking on an exciting digital journey that is focusing on delivering excellent digital and automated services to our customers.
We are currently seeking a highly skilled and motivated individual to join our team as an Information System Officer to help drive forward the council’s digital strategy.
The role
Acting as a system officer, you will assist on several key digital activities the council is currently committed to. These will include assisting with the development of telephony systems (Storm and Teams telephony), carrying out systems testing, automating front and back-office processes, assisting with upcoming projects around online chat and natural language and other duties as they arise across the team.
Key Responsibilities:
* To ensure that digital applications are developed and maintained to support performance information that will assist management to monitor, deliver and improve services to service users to achieve best value.
* To develop relationships across the business, communicate and work effectively with service staff to establish data requirements, resolve problems, achieve mutually beneficial goals, and improve service.
* To continuously monitor and review data to ensure effectiveness of systems and processes to improve performance and ensure best value for customers.
* To assist in User Acceptance Testing (UAT) and systems testing process for upgrades, fixes and new modules.
* To diagnose and interpret information from the service and external agencies to identify and deliver data cleansing and application configuration requirements.
Skills and knowledge we are looking for:
* A good level of technical competence and experience of applications and databases.
* Awareness of and ability to learn applications & systems.
* Understanding of information requirements associated with the storage and transfer of data.
* Delivery of training on a one-to-one basis or small groups.
* Capability to extract data to provide management information.
* Ability to translate complex information into an easily understood format.
* The ability to apply knowledge to solve problems in a logical way.
For further discussion about this opportunity, please e-mail Robert Craine to arrange an informal discussion: robert.craine@sheffield.gov.uk
To apply please click the Apply Now link below.
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