MSK Physiotherapy Administrator and Physiotherapy Assistant
Band 3
Main area: Physiotherapy Administrator and MSK Physiotherapy Assistant
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 349-LCO-6959176*
Site: Alexandra Park Health Centre
Town: Manchester
Salary: £24,071 - £25,674 Per annum, pro rata
Salary period: Yearly
Closing: 11/03/2025 23:59
Job overview
We are Manchester Local Care Organisation - an exciting, new public sector organisation that is bringing together NHS community health services and social care services in the city.
We are seeking a highly motivated and organised individual to join our MSK Physiotherapy Administration Team. This full-time role will help the team manage the large number of referrals we receive into the service. It will involve telephone contact with patients, booking appointments on computer-based systems, sending patient letters and the management of waiting lists.
This workload underpins the MSK Physiotherapy service and is fundamental in allowing our clinicians to provide the highest standards of care. Consequently, candidates will require excellent communication skills, experience working on relevant computer systems and have outstanding organisational and time management skills.
The successful applicant will also support clinical staff to deliver online and face-to-face group-based education and exercise programs, such as the Back To Fitness and Back Wise groups; this will include referral management and delivering education and exercise therapy, under the direction of qualified physiotherapists.
Main duties of the job
* To support MSK Physiotherapy administration staff with waiting list management tasks, such as data transfer to the EMIS system, managing telephone calls from patients, booking Physiotherapy appointments, sending appointment letters and assisting with clinic management within MSK Physiotherapy.
* To support MSK Physiotherapy staff with delivering management plans for patients with musculoskeletal conditions, through online and face-to-face individual and group-based sessions.
* To support administration and clinical staff with meeting key targets and deadlines regarding management of facilities, documentation, audit and stock within the MSK Service.
Person specification
Experience
* Previous admin experience
* Experience communicating with public on phones
* Involvement in group exercise classes
* Experience working with clients/patients in a health care capacity
Skills
* Excellent interpersonal skills
* Able to work in team environment
Qualifications
* NVQ level 3 relevant to the role or equivalent experience
* Good standard of English and Maths
Knowledge
* Clear understanding of confidentiality
* Knowledge of NHS systems, including EMIS
Other
* Driving licence with access to a vehicle
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.
We’re looking forward to hearing from you!
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