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Brooklands Museum, the birthplace of British motorsport and aviation, and home to Concorde, is seeking a dedicated Visitor Experience Officer/Duty Manager. This special role involves overseeing daily museum operations to ensure they meet our high standards.
Key Responsibilities:
* Uphold our Brooklands Commitment to deliver exceptional service standards, maximizing visitor enjoyment.
* Maintain quality presentation standards while ensuring the health, safety, and security of the museum, staff, volunteers, and visitors.
* Collaborate with a small team of Duty Managers to provide coverage seven days a week.
* Work in a dynamic, fast-paced, and occasionally challenging environment.
We are looking for an organised, level-headed, and multi-tasking individual to work alongside our Volunteer Stewards and staff team, delivering a memorable visitor experience to all.
How to apply
Please apply via our recruitment website where you will find the full job description and further information about working at Brooklands Museum. You will be asked to submit your CV and a covering letter detailing how your experience could help us in this role and how you meet the requirements of our person specification. Please keep your covering letter to no more than two sides of A4 and send to recruitment@brooklandsmuseum.com.
The closing date for applications is 31st March, however if we receive a high volume of quality applicants, we may close this vacancy earlier.
Benefits
* Annual leave of 25 days in addition to Bank Holidays and Christmas Eve.
* Flexible Bank Holiday policy enabling you to take Bank Holidays at a time that suits you.
* Flexible working to help you manage your home and working life.
* 4% employer contribution into your pension.
* Free Onsite parking.
* 20% discount in our onsite café and Museum shop.
* Free access to all that Brooklands Museum has to offer.
* Access to our Reward Website providing access to deals and discounts for hundreds of shops online and in store.
* Full access to our online wellbeing hub providing access to a 24/7 telephone support line, telephone counselling sessions and expert support.
* Access to our team of fully trained Mental Health First Aiders.
* Opportunities for continuous learning and professional development.
Working at Brooklands Museum
Brooklands Museum is a fast paced, unique and fun place to work, you'll need to be able to keep a number of plates spinning every day but that just makes Brooklands the special place it is.
In line with our charitable purpose, we are active in ensuring that Brooklands is inclusive, so that everyone can feel welcome at, and benefit from, Brooklands Museum.
We recognise and embrace people that work in different ways, so if you need any adjustments to our recruitment process, please speak to our recruitment team who will be happy to support you.
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