Salary: £12.10 per hour (Living Wage Employer) Shift Uplift: £400 per month Location: Capgemini, Inverness, or Nairn Hours: Night shifts are 1800 - 0700 and Day shifts are 0700 - 1800
* Typical shift pattern is a 3-week rotation:
* Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night
* Week 2: Mon - Off, Tues - Off, Wed - Off, Thu - Off, Fri - Off, Sat - Day, Sun - Day
* Week 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - Off
As a Customer Service Advisor, you will be the first point of contact for customers.
Your main responsibility is to provide 1st line IT support to Capgemini's clients.
What you'll do
* Respond to incoming requests via telephone, email, and web chat
* Log all requests in the appropriate call logging software
* Assign calls to relevant support teams
* Action Back Office requests as and when required
* Advise customers and support teams of known problems/workarounds
* Ensure customers are kept updated with the progress of their request
* Contribute to overall achievements by maintaining agreed personal targets
A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.
What you'll bring
* Effective communication skills, both verbally and in writing
* Genuine passion for delivering exceptional customer service
* A keen willingness to learn and adapt
* The ability to work both independently and in a team environment
* Strong analytical skills
* Ability to work under pressure