Head of Service Management (Technology)
This range is provided by TrueNorth. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
TrueNorth are exclusively engaged with a global professional services organisation who are looking for a new Head of Technology Service Management as part of an ongoing investment in transformation across the organisation.
This role will improve how technology enables the business by creating a world-class user experience, driving self-service, and building a proactive service-based culture that anticipates and prevents issues by identifying the root cause of common problems. We are looking for someone that can aim for a zero-tolerance culture to bad customer service.
You will initially have +/-3 direct reports with a total team size of +/-22 colleagues.
Key skills and experience required:
* Extensive service management experience in leadership roles
* Experience of service management at scale c700+ internal user base
* Demonstrable experience of transforming service delivery in organisations
* ITIL experience (preferably ITIL 4)
* A keen interest and understanding of AI, automation and digital experience in service management
* Stakeholder management and engagement, up to board level
* Ability to bring people on the journey of transformation with you
The role is primarily based in their newly refurbished Newcastle office, on a hybrid working pattern (3 days in office). You should also expect c15-20% of the role to be working from their other offices including London circa once per month and Singapore circa twice a year.
We have a salary of around £70-£80k for the role, plus bonus and a comprehensive benefits package, including a 15% pension contribution, private health and more.
We are unable to sponsor visas for this role - you must already be based in the UK and have the right to work in place.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Financial Services and Technology, Information and Media
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