Key responsibilities Patient Services Ensure that the Practice complies with NHS contractual obligations in relation to patient care. Maintain registration policies and monitor patient turnover and capitation. Oversee and manage effective appointment systems. Routinely monitor and assess practice performance against patient access and demand targets. Oversee patient liaison regarding patient participation group and handling of complaints Finance Responsible for the finances of the practice Ensure the organisational requirements of the practice contracts with NHSE are fully met and complied with Support the Partners to develop and implement processes to achieve clinical targets of QOF and enhanced services. Directly contribute to profit improvement by exploring areas for increasing income and reducing costs. Analyse data relating to clinical commissioning as appropriate and contributing to planning and organisation, both at the practice and the ICB. Develop and control practice of budgets and financial systems. Prepare financial budgets and cash-flow forecasts. Liaise with the accountant, bank, and business insurance companies as appropriate or as directed by the Partners. Oversee the administration of the NHS Pension and Stakeholder Pension Schemes Liaise with the ICS and payment agencies regarding queries with payments relating to the contract, e.g. enhanced services. Manage the Partners drawings in consultation with the accountant. Human Resources Overall responsibility for all aspects of HR Recruitment and selection of staff working, including contracts of employment and job descriptions. Employment Law compliance for the disciplinary and dismissal process and after discussion with the partners take any legal advice necessary. Awareness of current employment legislation Development and maintenance of good employee/employer relationships Ensuring that members of the existing staff team are aware of any changes that occur in the practice. To maintain good communication at all times with the practice team To oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, etc. Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively To implement pay rises/scales and increments at the appropriate time. Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks To meet with PCN and attached staff as and when necessary and arrange/attend regular meetings with partners to discuss all issues around patient care. To ensure that suitable facilities are available to enable all staff to work within the practice. Be responsible for the health and safety policy and its implementation. Facilitate the development of a multi-disciplinary effective primary health care team. Liaise with HR support team Strategic Planning Keep abreast of current affairs and identify potential opportunities and threats. Assess and evaluate accommodation requirements and manage development and expansion opportunities if appropriate. Implement and update the Practice Development Plan, overseeing the implementation of the aims and objectives. Assist the practice in the wider community and with forging links with other local practices, education bodies, the LMC and relevant agencies and in particular working collaboratively within the PCN. Formulate objectives and research and develop ideas for future practice development. To represent the practice at PCN, federation, locality, and ICS meetings when required To make recommendations to the Partners for practice development about enhancing patient services and potential sources of income Lead and coordinate projects within the practice. Information Technology Ensure the update of appropriate information governance systems. Ensure all Practice IT and telephone systems are functioning effectively. Ensure the IG and DSP toolkit requirements are met. Keep abreast of new technology and ensure existing IT is used to its full potential. Premises and Equipment Manage day to day aspects of the premises Ensure the premises are safe, functional and enjoyable to work in Represent the practice to the property owners Liaise with NHSE in notional rent review. Ensure equipment is maintained, functional and safe Help oversee planning and premises development projects. CQC/Compliance Oversee and maintain compliance with CQC regulations and ensure that the practice meets the essential standards and is inspection ready. Ensure the practice maintains compliance with its NHSE contractual obligations Communication Ensure compliance with the latest NHS recommendations and GDPR. Understand the practice communication systems. Build/maintain good working relationships with the NHSE, ICS hospitals, community agencies, other GP practices, PCN, pharmacists, education bodies, voluntary and private organisations. Represent the practice at meetings and seminars. Assist and support the Partners corporately and at individual level to fulfil the requirements of revalidation. Present a professional image and always promote the practice. Share skills and expertise with others. Work with and support the PCN manager to ensure healthcare is maximised and undertake supporting PCN managerial duties as required.