1. Provide specialist business intelligence services to specific work programmes, determining an approach to achieving established objectives. 2.Resolving complex queries where there is a range of possible answers and communicating these complexities to end users, including non-information specialists. 3. Identify and prioritise solutions that improve the business intelligence service of the CSU. 4. Provide analysis and interpretation of data and information to support: Quality and performance reporting Provider contract monitoring Comparative analysis (benchmarking) Patient pathway and scenario modelling Strategic and operational planning Forecasting and predictive modelling 5. Provide analytical support to service redesign/new models of care projects. 6. Use information and analysis to identify opportunities for improvement. 7. Prepare information on a regular basis to enable the CSU/ICB to report to the relevant Boards, Committees, internal meetings and other external bodies. 8. Develop and maintain reporting systems for the CSU/ICB in a timely and accurate manner. 9. Ensure systems are in place to identify potential issues early, report them to the CSU/ICB and other responsible managers and work with them to identify and understand the cause of the issues. 10. Lead on the reporting aspects of new initiatives this will involve interpreting guidance, proposing changes to business intelligence working practices and procedures, identifying action required and implementing agreed outcomes. 11. Provide robust and accurate analyses using data selected from the most appropriate source available and presented in a user friendly manner through a variety of standard and specialised applications. This requires excellent skills in both the management and manipulation of large, complex datasets and the ability to analyse and present information in a variety of ways to meet the needs of the specific customer. Produce reports to relevant groups and offer in-depth interpretation and explanation. 12. Liaise and discuss the specific requirements for routine reporting with relevant CSU and ICB colleagues. Offer expert advice and guidance as to the most appropriate data sources to use and methods of presentation (charts / tables / graphs / maps / etc) together with supportive interpretation of analyses. Ensure that all routine reports are delivered within agreed timescales. 13. Responsible for the day to day management of analysts within the BI team and management of the work of analysts supporting the ICB as part of a matrix working approach. This will include providing training in analytical tools and techniques to analyst colleagues across a range of teams.