We are looking for someone who is passionate about delivering great customer service, someone who thrives within a sales and service environment and an excellent team manager. As a Hire Desk Manager, you will be responsible for the team of Hire desk controllers based in our East London depot. Your team are the central point of contact to our customers who call into the depot on a daily basis.
They might want to place an order or maybe they will have a query which you will help them with. We will also look to your team to find opportunities from each call trying to go beyond the customers’ needs.
The role of the Hire Desk Manager is vitally important – your team are at the forefront of the business and for this reason; we need someone who has proven people manager skills, someone who has proven and very strong customer service skills with some experience of sales. You also need to be able to multi-task, have confident computer skills and be organised.
Responsibilities include: -
• Be an ambassador for Health and Safety and to ensure compliance for quality, health and safety.
• Ensure that customer service standards are exceeded for both internal and external customers and maintain those standards. Building strong working relationships with customers and operational staff.
• Ensuring Hire Desk Management systems are followed and the IT platform is used effectively to process orde...