Aftersales Manager required in Bolton, Greater Manchester - Lancashire (Car Dealership, Automotive, Motor Trade)
£38,000 + bonus with OTE £51,000 and unmatched benefits:
1. Employee Car Scheme (car lease + insurance all included from £80/month)
2. Private Medical Care (Vitality)
3. Annual Health Checks and free flu jabs offered
4. Private Dental Care (Denplan, £0 excess)
5. Pension with enhanced employer contribution
6. Income Protection & life Assurance
7. Critical Illness Protection
8. 25 days Annual Leave + Bank Holidays
9. Wellness benefits including cycle to work scheme, free eye tests, employee assistance programme, and more.
10. Financial hub providing free financial guidance and support.
11. Enhanced Maternity, Adoption and Shared Parental Leave (up to 6 months full pay)
12. Enhanced Paternity Leave
13. Birthday Vouchers
Due to an internal promotion, we are looking for an experienced Aftersales Manager to lead our Client's team in Bolton. Managing a team of approximately 26 in total across workshop, service, warranty and parts, this would suit someone with exceptional leadership skills.
Responsibilities:
1. Manage the Service Desk;
2. Coach and supervise the Aftersales team, ensuring targets are met;
3. Regularly review, update and implement processes to improve efficiency;
4. Resolve customer complaints and any internal Service issues;
5. Staff management including appraisals;
6. Generate and present progress reports to the senior leadership team;
7. Promote a positive work ethos within the team including good housekeeping.
Requirements:
1. Excellent organisational skills;
2. Excellent communication skills;
3. Able to demonstrate previous success in management of a Motor Trade Service / Aftersales team;
4. Ability to juggle a busy workload and also monitor the workload of the team;
5. 100% customer-focused;
6. Smartly presented;
7. Strong IT skills;
8. Target driven - keen to exceed customer expectations, company expectations and your own personal targets;
9. Ability to adapt and implement change where necessary.
Hours:
Monday-Friday 8.00am-5.30pm, alternate Saturdays 8.00am-12.30pm. 25 days holiday + bank holidays
Full company details available on application. Apply now with your full CV to Mary or Sharron at WeRecruit Auto quoting job reference ST1587.
#J-18808-Ljbffr