Parts Advisor - Gatwick
Reference Number: 0123445567567
Location: Toyota Gatwick
Working Hours: Monday to Friday & alternate Saturdays
Benefits:
* Full-time, permanent position (35-40 hours per week)
* Car Benefit Scheme after successful completion of a probation period
* Comprehensive training provided
* 25 days of holiday (+Bank Holidays)
* Company pension scheme
* Staff discount scheme
Salary: Up to £35,000 per year
Closing Date: 30/11/2024
Parts Advisor
We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.
The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 43 locations across the South East, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.
We are currently expanding our business and are now offering an exciting opportunity to join the team, as Parts Advisor at our Gatwick branch. We will provide excellent training and genuine career progression opportunities in return.
Responsibilities:
* Listens carefully to customers to build rapport and understand their requirements (both stated and unconscious needs), working both face to face and over the telephone
* Uses a good understanding of the customer’s needs and the products that are available to guide them towards the product that will best meet their needs
* Quotes prices and availability of stocks and accessories to customers
* Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions
* Monitors and maintains agreed stock/accessory levels, minimising VOR order levels where possible
* Orders parts on behalf of the Service team, including special orders i.e. grey import parts
* Checks all parts and accessories are in good order on receipt from supplier
* Returns code 50 and faulty parts, adhering to supplier return policy
* Ensures all parts and accessories are correctly stored and located
* Handles warranty claims processing (relating to parts issues), ensuring manufacturer's requirements are adhered to
* Completes all relevant administration promptly and accurately (including customer records and invoicing)
* Ensures all Service personnel have access to parts needed to complete next day work schedule
* Liaises with Service on delivery of requested parts, to allow them to schedule work on customer vehicles and minimise the WIP holding
* Prospects to local trade and co-ordinates van deliveries
* Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
* Ensures opportunities for sales by other teams are followed up by the most appropriate specialist
In return:
* Car Benefit Scheme after successful completion of a probation period
* 25 days of holiday (+Bank Holidays)
* Company pension scheme
Privacy Notice:
At the Steven Eagell Group we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may opt out at any time by emailing jobs@steveneagell.co.uk. If you don’t hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest.
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