Role Overview Due to our continued expansion, we have an exciting opportunity for a Dispatch Assistant to join our growing Telematics team. We offer a generous commission structure along with exceptional opportunities for progression for the right candidate. Salary: Competitive Bonus Location: Crewe Hours: Monday-Friday 08:30am-17:00pm Heard of us? We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Our Telematics solutions are at the core of our offering. 575,000 assets Across 5 continents 17 years of telematics experience Global offices Job Purpose The role of Returns Assistant is important to us. You will be responsible for making sure all returns are processed accurately and within the allocated timescales and all returns related queries are dealt with swiftly. We would love to welcome you to our Crewe office, working hours of Monday-Friday 8:30am – 5:00pm. Your Responsibilities Day To Day Will Be… Ensuring all returns are processed accurately and within the agreed SLA’s, updating all necessary records. Actively reacting to queries in the Returns general inbox and processing tickets where necessary for follow ups within a timely manner. Managing all returned stock, including testing, refurbishment, and accurate categorisation of devices for re-sale. Support with all goods entering the company, by following the Goods In process and liaising with the Inventory Team. Work with the Technical Distribution Manager and Inventory Team to ensure accurate labelling and stock rotation of all goods. Assist with any hardware configuration and set up in readiness for use by the Dispatch team. Assist with training new members of staff on all Returns related processes and procedures. Undertake training for and adhere to all Health and Safety, Manual handling processes. What do we expect of you? Excellent attention to detail Experience of working with complex or electrical products – desirable. A quick learner with the ability to think on your feet. Competency across a range of IT skills Ability to prioritise and keep to deadlines within a fast-paced environment. What can you expect of us? A friendly culture that mirrors our proposition to our customers. A fast-growing organisation that defines itself as being agile and innovative A drive for continuous improvement, which you will be empowered to get behind from day one. A commitment to building a working environment that values inclusivity, innovation, agility, and drive. And of course, you will be compensated competitively along with bonus potential and a good range of core benefits. Department Contract type Permanent Hours 37.5 Salary £24,000