- Provide secretarial and administration support including but not limited to the accurate typing of clinics and distribution of all patient related correspondence, ensuring that patient pathways and outcomes are recorded accurately on TrakCare. - To effectively manage clinical activity and calendars, scheduling appointments and meetings as directed by the Consultant in particular relating to the organisation of Outpatient Clinics during Annual Leave, etc. - Fully utilise all outpatient clinic capacity by reviewing new and follow up outpatient waiting lists. - Highlighting to the clinical team members any results, correspondence or patient queries that need response and taking action e.g., booking investigations, transcription, etc. - Assist and Support in the induction and training of new colleagues as directed by the Administration Team Leader. - To promote and share best practice with colleagues and peers to ensure highest standards are achieved. - To provide support to colleagues where appropriate to ensure the Trust service delivery standard is maintained. - Regularly informing the Administration Team Leader about progress and flagging up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc. - To deal sensitively with patients offering non-clinical help and advice and utilise experience and knowledge to identify when urgent action may need to be required by medical team for the wellbeing of patient. - To provide support to the Admissions Team including organisation of admission procedures in negotiation with the clinical staff and patients as requested by the Administration Team Leader. This includes identifying potential dates with the clinical team, negotiation of dates with the patient and any additional co-ordination of staff, equipment, stock, facilities, external support and paperwork. - To provide support to colleagues where appropriate to ensure the Trust service delivery standard is maintained and to cover colleagues during absences/annual/sick leave as directed by the Administration Team Leader. You may also be required to undertake job rotation for cross cover as well as for development and training purposes. If you would like to arrange an informal visit and/or meet & greet the team then please contact Jo on the details provided. Contact Details Katrina Locke (Administration Team Leader) katrina.locke3@nhs.net 0300 422 5578 If you would like to arrange an informal visit and/or meet & greet the team then please contact Katrina on the details provided.