Senior Technical Services Manager
£60,000 - £64,000 + £5,200 car allowance
Manchester – OL6
I’m currently recruiting for a Senior Technical Service Manager to lead a technical team at a large estate in Manchester. Either from a mechanical or electrical background, the Senior TSM will be in charge of technical compliance and KPI’s across the estate, delivering a strong service to the customer in planned and reactive maintenance, as well as lifecycle works.
A key part of the role is ensuring the contract is not incurring financial penalties by being compliant and timely with the offering, providing a good customer experience, and maximizing P+L on the contract. In addition, culture is very important in this role, cultivating a positive and driven environment in which the technical team can thrive.
Benefits:
1. £5,200 car allowance
2. 5% bonus
3. Robust pension scheme
4. Life Insurance
5. 25 days holidays + 8 bank holidays
Duties of the role include:
1. Management of 2 Technical Services Managers who will manage a 24/7 engineering provision, providing strategic staff guidance and management.
2. Owning and managing the engineering processes on site, ensuring a high level of service and that works are done in line with KPI’s and SLA’s.
3. Reporting and analysis of KPI’s to identify improvements.
4. Strategic management of the team, driving team culture, improvements of results, and advancement of the estates.
5. Working towards net zero targets, actively identifying opportunities to operate in a more energy-efficient manner to reduce carbon footprints and make the estate greener in its function.
6. Working closely with HTM’s to understand the depths of the contract and ensure technical compliance on the site-specific kit (including HV/LV, UPS, CHP, water, pressure systems, heating, chilling, and refrigeration).
7. Attend high-level meetings within the business and with the client.
8. Working alongside the SHEQ Manager to ensure all technical and hard services actions are completed in line with H+S guidelines.
9. Working alongside the contract compliance lead to ensure KPI reporting is accurate and in line with the contract.
The ideal applicant will have the following skills and experience:
1. Mechanical or electrical background (time served).
2. Experience working in a healthcare environment with a strong knowledge of HTM’s is desirable or alternatively experience working on large complex commercial estates.
3. PFI experience highly advantageous or experience of complex contracts/KPI’s.
4. Good people management skills.
5. Strong strategic skills.
6. Excellent communicator.
7. Driving License.
8. Positive and motivated attitude to create a culture of going the extra mile and continuous improvement in the team.
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