Cardiff and Vale University Health Board
To work as part of the Emergency and Acute Medicine Team providing a comprehensive ward clerk service. The range of duties may vary according to specialty but the expected level of responsibility will be uniform.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
* Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure all necessary documents are prepared for nursing staff. Compile sets of required blank documentation for emergency patients.
* Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have.
* Answer the telephone, responding to questions or requests as appropriate.
* Request the services of allied healthcare professionals as requested by nursing staff (e.g., Phlebotomist/ECG Technician/Radiographers/Porters).
* Make outpatient referrals as requested by nursing staff.
* Notify Pathology of urgent blood specimens when requested by nursing staff.
* Request and collect (or deliver when requested) notes and x-rays from various departments.
* Order transport for patients as requested by nursing staff, completing appropriate paperwork.
* Ensure records are sent from the ward correctly compiled and completed following patient discharge.
* Report identified maintenance defects to engineers, completing appropriate paperwork.
* Distribute, sort and re-address mail.
* Ensuring demographics of admitted, transferred and discharged patients are up to date electronically and manually. Ensure that PMS and EU Workstation accurately reflect the ward bed state.
* Ensure ward register is up-to-date with patient admissions and discharges.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focused on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
* Monitor department email ensuring nurse-in-charge is made aware of any relevant communications relevant to team.
* Photocopy any necessary paperwork.
* Maintain a satisfactory stock of ward paperwork.
* Maintain a satisfactory stock of clinical equipment/stock.
* Ensure the patient notes/documentation is stored in a safe manner, with records filed accurately within Trust guidelines.
* Liaise with ward teams to ensure the timely completion of death certificates ensuring appropriate documentation is forwarded to general office/bereavement service.
* To undertake any other clerical duties as designated by the Ward manager/directorate management team.
Person Specification
Experience
* Experience of working in an administrative or ward-based environment using IT packages e.g., Microsoft Office. Experience of working face to face in a reception/customer service environment.
* Experience of working in the NHS. Knowledge of the Patient Management System (PMS), UHB Intranet, Email, Results Reporting.
Qualifications
* Good standard of general education and English grammar.
Skills
* Proven high standard of organizational and general administrative skills, including accuracy and attention to detail. Ability to deal with patients and other employees in a professional manner.
* Pleasant and sympathetic manner.
SPECIAL KNOWLEDGE
* Awareness of GDPR/Data Protection Act.
* Patient Management System. Knowledge of medical terminology.
PERSONAL QUALITIES
* Flexible approach to work and adaptable to change. Courteous and friendly.
* Able to cope under pressure and meet deadlines effectively. Ability to work independently or as part of a team.
* Able to multi-task.
* Able to communicate with members of the public/other organisations and General Practitioners effectively via the telephone or face to face.
* Capable of dealing with sensitive and confidential documents and situations.
* Flexible approach regarding role and working hours.
* Tactful and diplomatic.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Cardiff and Vale University Health Board
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